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We are seeking an experienced Front Desk Manager to oversee the day to day operation of our busy Front Desk.

We are a 164 room hotel and conference centre located in Canmore with our desk open 24/7.

As a Front Desk Manager, you are expected to contribute to the overall success of the hotel by leading and maintaining Guest Services standards for the Front Office, ensuring alignment with the hotel’s long-term strategy.

• To ensure continued growth and development of the Front Office team and to maximize operational efficiencies, customer service, and profitability.

• Creates and implements a departmental plan and measurable objectives for the Front Office that supports the Company’s overall strategy, i.e., guest satisfaction scores, room occupancy and revenue optimization targets.
• Communicates goals to others, including team members, other leaders etc.
• Manages and oversees the work of others within the Front Office including ongoing management responsibilities such as delegating workflow, motivating, and providing guidance to team members, communication goals and following up on specific internal/external inquiries for the Front Office.
• Effectively manages performance of the Front Office team using the performance management process, providing regular positive and constructive feedback to support high performance.
• Builds a strong team with capabilities to deliver on the business plan through effective recruitment, communication and team practices.
• Creates an environment that is motivating and engaging.
• Resolves guest service issues, and identifies potential barriers to guest services, works with others to remove barriers to service excellence.
• Manages employee timecards for payroll
• Lives the Coast values and fosters a positive image of the Coast in the community.
• Other duties as required.

Salary based on experience, with annual incentive.

Other benefits - Subsidized shared housing in Rundle House (located next to the hotel)

Benefits

Paid vacation / sick time

Complimentary access to fitness, pool and hotel

Staff meals

Hotel discounts at other Coast Hotels located across Western Canada/USA>