front desk manager London, England
Job description
5 Hertford Street is the beautifully appointed private member's club owned and operated by entrepreneur Robin Birley; located in the heart of Mayfair. Our aim is to be a home away from home, in the utmost comfort, where members are looked after by a team who know them by name.
We are currently looking for an Assistant Reception Manager to join our Reception Team.
The additional benefits are:
- 33 days holiday per year (including bank holidays)
- Every Sunday off
- Birthday day off
- Discounted gym membership with Nuffield Health
- Monthly well-being days with our Chiropodist and Masseuse
- Private medical insurance with AXA
- Cycle to Work Scheme
- Employee Assistance Programme – Hospitality Action
- Access to a company doctor
- Eyecare vouchers
- In-house industry training for eg WSET
- Sponsored social events
- Recommend a friend bonus of £750
- 20% staff discount at Birley Bakery
- Online retail discounts
- Freshly prepared meals
The responsibilities of the role of Assistant Reception Manager are:
- Ensuring the smooth and efficient running of the reception area at all times.
- Supervising the team and ensuring the highest standard of customer service is upheld at all times.
- To uphold the rules of the club while engaging with members in a friendly, professional manner.
The Experience & Qualifications required of the Assistant Reception Manager are:
- Significant experience in a similar position is essential
- Experience of working in a luxury boutique hotel, restaurant or private member’s club.
- Ability to demonstrate and instill exceptional customer service standards
The working hours:
Please note the working hours for this role are on a rota basis 5 days out of 6 from Monday - Saturday.
The role requires flexibility to work any 9-hour shift across the operating hours of 7am and 3am.
If you feel that you have the experience and skills to join us as Assistant Reception Manager at 5 Hertford Street then apply by forwarding your up to date CV together with a covering letter to the link below.
