Front Desk Associate - Nights - Bexleyheath Bexleyheath
Job description
Front Desk Associate - Nights - Bexleyheath
Job Number 23110928
Job Category Rooms & Guest Services Operations
Location Delta Hotels Bexleyheath, 1 Broadway, Bexleyheath, England, United Kingdom
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
This is an exciting time to join our recently rebranded Delta Hotels by Marriott Bexleyheath, part of Marriott Bonvoys portfolio of 30 extraordinary hotel brands, creating a seamless travel experience in more than 90 locations across North America, Asia, Europe and the Middle East, and Central America and Caribbean.
Delta Hotels focuses on the details that truly matter, delivering a streamlined and flawless stay for its guests every time. We welcome you to join our global and diverse family.
Every day presents a new opportunity to interact with people from all over the world, giving you new inspiration and perspective.
Duties may include but are not limited to:
- Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
- Process all payment types such as room charges, cash, checks, debit, or credit.
- Process all check-outs including resolving any late and disputed charges.
- Answer, record, and process all guest calls, messages, requests, questions, or concerns.
- Coordinate with Housekeeping to track readiness of rooms for check-in.
- Communicate parking procedures to guests/visitors.
- Supply guests with directions and information regarding property and local areas of interest.
- Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
- Complete designated cashier and closing reports in the computer system.
- Cash guests' personal checks and traveller's checks. Count bank at the beginning and end of shift.
- Balance and drop receipts according to Accounting specifications.
Perks you deserve
We'll support you in and out of the workplace by offering:
- Opportunity to upsell
- Training opportunities
- Free hot meal on shift
- Worldwide hotel discounts
- Worldwide F&B Discounts
- Long Service Awards
- Associate/Manager of the Quarter awards.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Delta Hotels provide a seamless travel experience that has been thoughtfully designed with the essential needs of the modern frequent traveler in mind. We flawlessly deliver the key essentials guests need and we work hard to eliminate everything they don't. At Delta Hotels by Marriott, we are always warm, wise and in control so our guests can focus on what's most important. With a strong presence in Canada, the United Kingdom, and the United States, Delta Hotels by Marriott is rapidly expanding across markets all around the world. If you enjoy delivering purposeful service and focusing on the details that matter, we invite you to explore jobs at Delta Hotels by Marriott. In joining Delta Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
