Front Desk Associate - Bournemouth Bournemouth
Job description
Front Desk Associate - Bournemouth
Job Number 23124946
Job Category Rooms & Guest Services Operations
Location Bournemouth Highcliff Marriott Hotel, 105 St. Michael's Road, Bournemouth, England, United Kingdom
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
POSITION SUMMARY
Explore our very big world
We welcome you to join our global and diverse family. Your positive energy and people-pleasing mindset are an important part of why our guests continue to choose us for their event needs. Every day presents a new opportunity to interact with people from all over the world, giving you new inspiration and perspective.
Rewards for work, benefits for your lifestyle
Marriott are committed to a better Work Life Balance and overall Wellbeing at Work. You will be supported in and out of the workplace through:
- World class Learning and Development Courses and Apprenticeships
- Taskforce Opportunities
- Incentives
- Recognition Scheme
- Employee Wellbeing programme
- Discounts on hotel rooms, gift shop items, food and beverage
- Associate Benefits Website
- Meals on duty, free car parking, use of the fitness suite
The impact you'll make
Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests' personal checks and traveller's checks. Count bank at the beginning and end of shift. Balance and drop receipts according to accounting specifications.
What we're looking for
- Great conversational skills and teamwork-oriented
- Positive outlook and outgoing personality
- Pro-active and reliable
- Previous customer service experience,
- Previous Front Desk experience is desirable, however, full training will be provided
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. It's as simple as that. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment .
