Front Desk Associate London, England
Job description
Job Number 23170325
Job Category Rooms & Guest Services Operations
Location St. Pancras Renaissance Hotel London, Euston Road, London, London, United Kingdom VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
Let your passion for discovery become a career. Explore, discover, share and inspire at St Pancras Renaissance Hotel
Position Summary
As a Front Desk Associate at St Pancras Renaissance, you are responsible for all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns in the GXP Platform. Passionate approach to guest needs & expectations.
You’ll need to know your stuff:
- Address guests' service needs in a professional, positive, and timely manner.
- Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
- Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
- Stay up to date on what is going on in the locale and ensure you communicate this information to guests in accordance with the navigator program
- Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
- Assist other ambassadors to ensure proper coverage and prompt guest service.
- Tag, store, and retrieve luggage from luggage storage, providing guests with proper claim tickets for their luggage.
You’ll be expected to deliver on the following:
- Continually expand knowledge of local attractions, popular culture, and consumer brands relevant for Renaissance guests.
- Stay up-to-date on the local area, including unique attributes, happenings and offerings, so that you are prepared to provide specific recommendations for guests.
- Build and use personal and professional resources to offer unique recommendations.
- Communicate recommendations in a way that builds excitement and interest among guests and associates
Perks you deserve:
- Free St Pancras Experience including plus one.
- Free Access to the Gym and spa.
- Free meals at work
- Free uniform & dry-cleaning service.
- Free enrolment of Perks at Work- Access to unlimited deals of retailers and more.
- Discount of 50% in any of the St Pancras outlets.
- Marriott Discount Card enabling to benefits from hotel room, gift shops and F&B across 130 countries.
- Travel Loan.
- 20 days holiday increasing with service.
- Annual Performance Review pay.
- Cycle to work scheme.
- Pension & Life Assurance.
- Employee Assistant Program.
- Comprehensive Training and Development program.
- Awards and recognition celebrations and many more….
Do you want to be part of a team of talented people, passionate about creating extraordinary experiences in London’s most iconic hotel? Then we look forward to receiving your application
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
At Renaissance Hotels, we believe in helping our guests experience the DNA of the neighborhoods they are visiting. Our guests come to discover and uncover the unexpected, to dive into a new culture, or simply to make the most of a free evening. They see business travel as an adventure because they see all travel as an adventure. Where others may settle for the usual, our guests see a chance to bring home a great story. And so do we. We’re looking for fellow spontaneous explorers to join our team to bring the spirit of the neighborhood to our guests. If this sounds like you, we invite you to discover career opportunities with Renaissance Hotels. In joining Renaissance Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
