Customer Support - Wallington Wallington, East of England, England
Job description
To provide Customer Support to educational and corporate clients.
This is a relationship building role best served with an enthusiastic approach to helping customers at all levels, providing timely updates and responding accurately to requests.
We are looking for a new colleague with good attention to detail and customer service skills. We support audio visual and computer products but pre existing technical knowledge is not part of the job specification, this is a non technical position but you will pick up some technical knowledge performing this role.
The day to day work includes:
To receive email tickets and determine possible issues. To then provide troubleshooting solutions to determine more accurately the nature of the fault
To take and maintain the status of the call via online job management system
To update clients and customers relevant to the incident as to progress or resolution
To escalate non-resolved tickets
For jobs requiring an on-site engineering resolution, to book appropriate appointment and schedule in conjunction with Job Managers dependent on appropriate Service Level Agreement
Full product and procedure training and training will be provided.
Job is advertised as full time but there is some flexibility for amended hours to fit in with school runs. This is not a working from home position.
This job is based near to Hackbridge Train Station, and will suit confident communicators who enjoy providing excellent customer service with the full support of the team.
Job Type: Full-time
Salary: £11.50-£13.00 per hour
Benefits:
- Company pension
Schedule:
- Flexitime
- Monday to Friday
Supplemental pay types:
- Performance bonus
Work Location: One location
Application deadline: 01/05/2023
Reference ID: SDW1
Expected start date: 01/05/2023
