Front Desk Agent · £13.50 per hour / £28,080 per year · Full Time Work (Average of 40 hours a week)

The Standard is one of the most culturally engaged hotels in the world. Hotels with real cultural life, an inclusive spirit and true creative attitude. A destination layered with events and amusements that leaves you with an uplifted feeling...

At the cultural heart-beat of The Standard are our team who bring to life our spaces, engage with our guests and vibrate social energy, day and night across our numerous bars, restaurants, event and guest spaces. Here at The Standard, we take a slightly different approach to our people and look far and wide for individuals that bring a unique perspective with them to our team (not a 5 page CV). We do not ask you to conform, read from a script or follow the rules (ok sometimes there are rules) but not when it comes down to you being able to express yourself or celebrate your individuality.

We are defined by our richness of personality, diversity of background and lifestyle and are now looking for a Front Desk Agent who will embody our ‘Anything but Standard’ ethos!

Your role

As a Front Desk Agent, you will become part of an exceptional front office team that will engage with our guests from pre-arrival, throughout the guests stay to post departure. Primarily you will provide our guests with unparalleled level of hospitality, from a seamless arrival and departure experience, to extensive reception services, assisting them with their queries and unexpressed wishes. You will help you create an environment where you will not only delight our guest, but also excite and surprise them to create the ultimate guest experience in London, that is anything but Standard!

You will of course be on hand to provide information on hotel services and most importantly, as their host, make our guests feel welcome whilst they visit The Standard and our energetic and vibrant city; so you will need to be highly social, upbeat and friendly; confident and can handle pressure well; thrive in a high volume, high energy environment and can manage both detailed administration tasks and guest with ease.

Do you have what it takes to be a Front Desk Agent at The Standard, London

While we take every detail of design and guest experience seriously, we do not take ourselves too seriously. ‘Standard People’ are at the heart of our brand; vivid, dynamic and engaging. You’ll intrinsically understand the unique microcosm and the context of our venues and city you represent.

While prior experience in a similar role is always useful all are welcome at the Standard; you will have however an uncompromised and natural flair for service and be able to build genuine relationships with guests that enable us to not only preempt needs but foresee desires. In addition to this you will also need….

A proven background in a customer facing role, ideally gained in a similar ‘Lifestyle’ or boutique hotel sector
A flexibility approach to working hours with the ability to work shifts including, evenings, nights and weekends. This is a fulltime role; however, we have many opportunities for those seeking a more flexible working schedule
Have exceptional administration and organisation skills with great attention to detail
As the world’s premier international City, you will need to be fluent in English, in addition we do of course welcome speakers of other key international languages
Experience of using Opera PMS is required
We are defined by our richness of personality and diversity of background and lifestyle so if you think you have what it takes to be a Front Desk Agent, we’d love to hear from you!

All applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates prior to commencing employment.

Benefits Include

• Meals on Duty
• Uniform & onsite laundry service
• Pension Scheme
• Life Assurance (2 x Annual Salary)
• Medical Assistance (including online GP and Physio)
• Employee Assistance Programme with Well-being service
• Discount platform including GYM
• Worldwide Travel Discounts via The Standard Advantage platform
• Employee & Family Rates across all Standard and Bunkhouse properties
• In-house Experience Programme
• F&B Discounts ranging from 25-50%
• Recruitment Referral Bonus up to £1,000
• Tuition Aid Scheme & subsidised training
• Season Ticket Loan & Bike 2 Work Scheme
• Social Committee with regular monthly social activities