front desk agent Dunstable, England
Job description
Duties:
- To support and assist walk in patients with their query.
- Book patient appointment in accordance with our booking process.
- Maintain an efficient appointment system by offering new and follow up appointments to patients who walk in.
- Effectively support drop-in clinics so patient is seen in a timely manner.
- Record requests for home visits.
- Record all messages accurately at the time they are taken and direct to appropriate team.
- Respond to general enquiries and explain Surgery procedures to enquirers.
- To open all incoming post and date stamp with distribution to most appropriate area.
- To ensure Practice Reception and waiting areas are kept clean and tidy through the day.
- To receive, check and sign for incoming deliveries of equipment, stationery, and vaccines etc ensuring they are stored away and recorded as appropriate.
- To stock up the reception area with all relevant clinical or non-clinical supplies such as registration packs, change of address forms, online access registration forms, sample bottles etc.
- To receive and deal with specimens from patients promptly, checking details and storing in
fridge ready for collected by courier.
- Update waiting screen with practice latest news directed by Business Manager.
- Register and deduct all patients in accordance with our practice policy.
- Process LINKS on systm one.
- Track the movement of medical records via PCSE.
- Order supplies from PCSE.
- Arrange collection and delivery of paper patient records.
- Building relationships with PCSE and dealing with patient record queries.
- Track the movement of medical records via PCSE.
- Order supplies from PCSE.
- Arrange collection and delivery of paper patient records.
- Download and assign Econsultants
- Monitor and process all incoming electronic letters via SystmOne.
- Scan on all incoming letters and assign them to the Patient’s Medical Record.
- To take responsibility for ensuring visitors to the practice sites in line with the primary care policy and procedure on ‘visitors to site’
- Referrals to social prescribers
- Work with the GP Assistants to ensure patient journey is effective.
- Process all front desk administration including tasks.
Job Summary
Front Desk Assistant is to support the smooth running of clinics by being first point of call of our help desk, assisting patient with their needs and administrative duties.
Front Desk Assistant
Job Description
- Liaise with hospital, social and nursing services staff as required.
- Treat patients with courtesy and efficiency and provide a helpful response to all enquiries
received.
- To deal with routine verbal information, requests from patients and other callers in person and
on the telephone
- Register and document patients in accordance with Practice policy
- To comply with Data Protection Act requirements for confidentiality of patient information.
- To use NHS net, internet, and e-mail as appropriate and in line with Practice protocol.
- To contribute to training and induction of new staff
- To take responsibility for ensuring visitors to the practice are checked line with the practice policy.
- To participate and contribute to regular and practice Meetings were deemed
necessary.
- To understand the importance of Health and Safety, to familiarise yourself with and follow all
Practice protocols and procedures reporting back problems to line managers immediately.
- To deal with all users of the service e.g. patients, health professionals and family members in
a professional manner, taking care and time to acknowledge and understand their needs.
- To adhere to non-discriminatory policies and to treat patients and work colleagues with
courtesy and respect.
- To promote good team working conditions and understand the needs of the other team
members.
- To follow relevant procedure in calling for the appropriate level of assistance in an emergency.
- To work in accordance with Practice policies and guidelines at all times.
- To always adhere to Trust Information Security Policy, in particular ensuring there are no breaches of confidentiality.
- To work flexibly and effectively within the Practice teams so that essential priority tasks are
- covered and dealt with.
- Other duties as may be required in accordance with this grade of post.
Personal Specification
Experience- Essential
Experience of dealing with public. Understanding of confidentiality and disclosing information Knowledge and use of Microsoft work Ability to work under pressure, worked with data bases- Desirable
Experience of working in a GP practice Knowledge of patient administration systems worked as an receptionist/administrator/ HCA basis
Qualifications
Qualifications GCSE grades in English & Maths Qualified to NVQ level 2 / 3.
Working towards GP Assistant or hold a GP Assistant qualification
Report to GPA Manager
Job Type: Part-time
Part-time hours: 25-30 per week
Salary: £11.00 per hour
Benefits:
- Employee discount
- Free parking
- On-site parking
- Store discount
Schedule:
- Monday to Friday
- Overtime
Ability to commute/relocate:
- Dunstable: reliably commute or plan to relocate before starting work (required)
Education:
- GCSE or equivalent (preferred)
Experience:
- Customer service: 1 year (preferred)
- Administrative experience: 1 year (preferred)
Language:
- English (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
Reference ID: Grove View Integrated Health Hub First Floor Court Drive Dunstable Beds LU5 4JD
