Front Desk Agent London, England
Job description
JOB SUMMARY
As a Front Desk Agent in Front of House, you will be responsible for creating exceptional experiences for our guests. Your tasks as a Front Desk Agent will include but not be limited to:
- Check in the arriving guest and check out the departing guests according to our standards.
- Upon check in, register the guest and assign rooms. Accommodate any special requests whenever possible.
- Use suggestive selling techniques to sell rooms and promote other services within the hotel.
- Verify guest’s method of payment and follow established procedures.
- Upon departure of guests, process the guest check-out and inquire for any last-minute charges. Receive payment form guests.
- Handle all front office cashiers’ transactions such as posting charges to guests and exchanging foreign currency and balance float at the end of shift
- Keep informed of product and service knowledge as we all the hotel daily activities.
BENEFITS OF WORKING AS A FRONT DESK AGENT AT PAN PACIFIC LONDON
As a company, we pride ourselves on our close-knit relationships, development and wellbeing. We offer you:
- Access to Mental Health First Aiders
- Celebrate your Birthday with an extra day off
- Cycle to Work Scheme
- Employee Assistance Programme
- 2 Hotel-Wide Social Events a year as well as additional social gatherings
- Reward and Recognition – Star of the Month and Star of the Year
- Guest Experience Programme
- Discount on our Food and Beverage Outlets
- Culture Club – Focuses on Diversity and Inclusion
- Friends and Family rates in our Hotel and the Pan Pacific Hotel Group properties
- Complimentary meals prepared for you by our chefs
- 2 Study Days per year (fully paid and in addition to your annual leave)
- 2 Volunteer Days per year (fully paid and in addition to your annual leave)
- Progression – our goal is to always to coach and keep our employees helping you to develop and grow within the Hotel
ABOUT PAN PACIFIC LONDON
Welcoming the epitome of modern luxury, an urban retreat located in One Bishopsgate Plaza in the City of London, just moments away from Liverpool Street Station. Pan Pacific London combines sincere Singaporean hospitality with contemporary London design.
Come and join our haven in the heart of the City, a Forbes Travel Guide Five-Star Property and most recently voted AA Hotel of the Year 2022. Our team can’t wait to welcome you.
Please note that all applicants for a Front Desk Agent must be eligible to live and work in the UK, without restrictions. Documented evidence of eligibility for a Front Desk Agent will be required from all candidates.
