Front Desk Agent Olympic Valley
Job description
Year Round About Palisades Tahoe Palisades Tahoe is the largest ski resort in the Lake Tahoe region, boasting 6,000 skiable acres across eight peaks. The more than 70-year-old resort celebrates a rich history as the host of the 1960 Winter Olympics, the Spring Skiing Capital, and home mountain to dozens of Olympic and World Cup athletes across multiple snow sports. With an average annual snowfall of 400 inches, Palisades Tahoe frequently operates the longest ski and snowboard season in Lake Tahoe. The European-inspired Village at Palisades Tahoe offers year-round events and over 50 bars, restaurants, and boutiques, many of which are locally owned and operated. Palisades Tahoe is on the Ikon Pass, which offers access to 47 international ski destinations. In 2021 the resort changed its name, trading in a harmful slur for a name that better reflects its values and legacy. Visit the Palisades Tahoe website or call 1.800.403.0206 to learn more. You can also visit us on Instagram, Twitter, Facebook, and Vimeo. A Great Job and Benefits to Match: Free skiing + riding privileges to 14 iconic resorts including Palisades Tahoe, Mammoth Mountain, Steamboat, Solitude and more! 401(k) plan with generous company match Free lift tickets, plus 50% off lift tickets 25%-50% discount at Food & Beverage locations at Palisades Tahoe 30% discount at Palisades Tahoe operated retail stores, including The North Face, Oakley and more Employee Assistance Program (EAP) To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties. Applicants must be 18 years of age. Essential Job Responsibilities/Duties/Tasks include the following; other duties may be assigned: Greet each guest who enters the Lodging Reception Center, answer phone calls, answer all questions with accurate responses. Book reservations, respond to emails and electronic reservations, check in new guests, check out guests, and provide any necessary services to ensure a customer's satisfaction. Review lodging transactions daily to ensure that accurate and timely revenues and expenses are recorded. Responsible for setting up all aspects of the Front Desk for Night Auditors. Pass along all important issues to other front desk employees during shift changes. Aid guests with questions that involve calling businesses, i.e. taxi, theater, airlines, car rentals. Use computer system to perform all check-in and check-out functions Participates in the sales culture of the front desk by booking walk-ins, upselling reservations, and taking advantage of any promotional products offered at the front desk. Accountable for monies recieved at Front Desk and responsible for turning in all monies to accounting. Use computer systems to prepare and send backup to credit card company. Run all necessary reports and programs to ensure a successful end of day. Maintain a guest friendly atmosphere with music and a neat work environment Utilize checklists to ensure that all job functions are completed Follow procedures and coordinates efforts with Security during any emergency (Power outage, fire, etc.) Maintain a neat and professional appearance; must wear proper uniform while on duty. Assist new employees in learning job functions. Competencies and Job Requirements: Required: Good computer skills, proficient in Microsoft word and excel Able to work with little or no supervision Able to maintain the highest levels of professionalism and work well under stressful situations. Effective communication skills, oral & written Strong sense of customer service & safety awareness Able to understand and follow verbal and written instructions. Have a neat & clean appearance in compliance with the company grooming standards Punctual, able to report at scheduled start time Work well as part of a team. Education and Experience: Required: High School Diploma or GED One year experience in a guest service position Preferred College degree Experience working at a hotel/resort Front Desk. Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to walk, talk, see, and hear. Must be capable of walking or standing 90% or more of a normal 8 hour work shift. Must be capable of frequently carrying, lifting. pushing or pulling up to 25lbs. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perceptions and the ability to adjust focus. Hourly: The base hourly pay range below represents the low and high end of the Palisades Tahoe Resort, LLC's hourly pay range for this position. Actual pay will vary and may be above or below the range based on various factors including but not limited to experience, education, training, location, merit system, quantity or quality of production, responsibilities, and regular and/or necessary travel. The range listed is just one component of Palisades Tahoe Resort, LLC's total compensation package for employees. Other rewards may include short-term and long-term incentives and many region-specific benefits. Base hourly pay range: $18.68 - $24.28 per hour Working Conditions: Indoor/Outdoor: While performing the duties of this job, the employee will be exposed to an indoor working environment Hazardous Materials/Noise: The noise level in the work place is usually low. Equipment Used in Job: None Chart: Physical Requirements For information on Alterra Mountain Company's Social Responsibility work including our Diversity, Equity, & Inclusion actions, please see our webpage at www.alterramtnco.com/social-responsibility. Among other resources, Alterra has Employee Resource Groups to support the BIPOC (Black, Indigenous, and people of color), disability, LGBTQIA2S+, and women communities within our workforce.
