front desk agent London, England
Job description
Job description
Are you passionate about hospitality and want to work in a friendly and family-feel environment? Hart Shoreditch Hotel London, Curio Collection by Hilton is now looking to recruit a talented and energetic Night Front Desk Agent who shares the same passion like us!
About us
Our hotel is a true celebration of craft. We take inspiration from the neighbourhood's craftsmanship heritage to curate unique and bespoke stays, so that our guests feel enriched in a relaxed atmosphere surrounded by Shoreditch’s vibrant culture.
Our team strives to be friendly, supportive and inclusive and we are always looking for people who live and breathe these values.
What you will be doing
- To maintain a high profile presence on the Reception desk and be accessible to guests and clients at all times.
- Whenever possible to anticipate guest’s needs, to be aware of all written and spoken requests, to carry out these requests in a courteous and helpful manner.
- To be fully conversant with the facilities, services and special promotions offered by the hotel and to pass this information on to the guests whenever the possibility arises in order to maximize hotel sales.
- To be fully conversant and able to operate the hotels property management system (OnQ PMS).
- To be aware of the hotels availability to ensure that every opportunity is taken to maximize room sales and upselling opportunities.
- To deal with cash, cheque, credit card and sales ledger transactions in accordance with the hotel standards of procedures (SOP) manual, and to ensure that any discrepancies are reported immediately.
- To ensure the float handed over is checked and correct on every occasion.
- To ensure you correctly conclude all necessary end of shift balancing within the given time frame.
- To ensure all messages/requests from or for guests are passed/auctioned accurately and as quickly as possible.
- To ensure a sound knowledge of the local area regarding history, places of interest and special events and where further information can be obtained.
- To be able to operate the hotel switchboard and deal with all internal and external calls, according to SOP manual.
Your rewards
- 28 days holidays increasing with length of service
- Discounted rates in Hilton hotels with Go Hilton team member and Friends & Family program
- Access to Perks at Work with amazing discounts and collection of points on online stores
- Company’s Pension
- Meals on duty with e-vouchers
- Discounts on F&B outlets
- Access to Employee Assistance Program
- Life Assurance
- Recommend a Friend Scheme
- Most importantly: Trainings to get started and continue to grow and loads of opportunities to progress
A bit about you
- Previous experience in Front Office within the hotel industry is preferred
- Previous experience with OnQ PMS system is preferred
- High level of IT proficiency
- Great interpersonal and communication skills
- Accountable and resilient
- Commitment to delivering a high level of customer service
- Ability to work under pressure
- Flexibility to respond to a variety of work situations
- Ability to work on your own and as part of a team
About Curio Collection by Hilton Hotels
Hilton’s Curio Collection brand appeals to travellers seeking one-of-a-kind discoveries and authentic experiences. Each Curio Collection by Hilton hotel is part of the destination it calls home — authentically embodying the distinct culture and spirit of the community in which they reside.
In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.
Looking forward to receiving your application!
Job Types: Full-time, Permanent
Schedule:
- Night shift
Work Location: In person
