front desk agent

front desk agent Carolina, PR

Hilton
Full Time Carolina, PR 10.56 - 12.04 USD Today
Job description

front

Compensation Type: Hourly Highgate Hotels:
Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. www.highgate.com.
Overview:

The Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

Responsibilities:
  • Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
  • Follow all cash handling and credit policies.
  • Be aware of all rates, packages and special promotions as listed in the Red Book.
  • Be familiar with all in-house groups.
  • Be aware of closed out and restricted dates.
  • Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
  • Be familiar with hospitality terminology.
  • Have knowledge of emergency procedures and assist as needed.
  • Handle check-ins and checkouts in a friendly, efficient and courteous manner.
  • Use proper two-way radio etiquette at all times when communicating with other employees.
  • Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
  • Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
  • Be able to complete a bucket check, room rate verification report, and housekeeping report.
  • Balance and prepare individual paperwork for closing of shift according to hotel standards.
  • Maintain and market promotions and guest programs.
  • Maintain a clean work area.
  • Assist guests with safe deposit boxes.
Qualifications:
  • College course work in related field helpful.
  • Experience in a hotel or a related field preferred.
  • High School diploma or equivalent required.
  • Computer experience required.
  • Customer Services experience preferred.
  • Maintain a warm and friendly demeanor at all times.
  • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
  • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
  • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
  • Must be able to cross-train in other hotel related areas.
  • Must be able to maintain confidentiality of information.
  • Must be able to show initiative, including anticipating guest or operational needs.
  • Perform other duties as requested by management.

Apply Here

About Hilton

CEO: Christopher Nassetta
Revenue: $10+ billion (USD)
Size: 10000+ Employees
Type: Company - Public
Website: https://jobs.hilton.com
Year Founded: 1919

front desk agent
Hilton

https://jobs.hilton.com
McLean, VA
Christopher Nassetta
$10+ billion (USD)
10000+ Employees
Company - Public
Hotels & Resorts
1919
Related Jobs

All Related Listed jobs

registered nurse
Gloucestershire Hospitals NHS Foundation Trust Cheltenham, England 42618 - 35392 GBP ANNUAL Today

8 Month Secondment Position, 37.5 hours a week

In line with the recent ward establishment reviews Care of the elderly & FAS are pleased to...

barista
Booster Juice- Westside Village & Bay Center Victoria 19 - 17 CAD HOURLY Today

Smoothie Barista Job Requirements

  • Provide "Amazing Customer Service".
Kitchen Team Member
Chopstix Plymouth, England 10.65 GBP HOURLY Today

The opportunity to work with likeminded people, who are passionate about working as a team to provide our customers with FASTER, FRESHER, TASTIER food & service

team member
McDonald's Grangemouth, Scotland Today

  • Please note you must be over 18 to work these hours*
McDonald's are one of the most recognised brands in the world, and the backbone...

Slots Host
Genting Sheffield, England 22575 - 23000 GBP ANNUAL Today

Constantly looking for new customers whilst offering a warm and friendly welcome. Communicate any relevant promotional activity or events to customers.