Free People Stylists - Cambridge, UK (NEW STORE) Cambridge, East of England, England
Job description
Job Title: Stylist (Sales Associate)
Reports To: Store Management Team
Objective
To create a unique, innovative and inspirational customer experience; encompassing the Free People lifestyle and brand image, while maintaining all store operations and goals, resulting in driving sales and ensuring a profitable store.
Expectations
· Exceed the customer’s service expectations by meeting the following responsibilities:
· Build genuine relationships with customers.
· Greet all customers upon entering the store.
· Offer to hold items for the customer at the cash wrap or in the fitting room.
· Determine the customer’s needs and offer suggestions and alternatives.
· Utilize all customer care resources.
· Offer to locate out of stock product from direct or from another store.
· Assist in maintaining store merchandising and operational standards.
· Uphold all company policy and procedures.
· Maintain a high level of awareness and concern for Loss Prevention.
· Facilitate the zones of the floor based on business needs.
Also may include:
· Ensure a positive final impression of customer care at the cash wrap by meeting the following responsibilities:
· Comment on items purchased.
· Inquire if their purchase is a gift that will need to be wrapped.
· Request the customer’s zip code or email address.
· Ring transactions efficiently – issue a receipt.
· Compare signatures on back of card and on the POS Screen.
· Demonstrate knowledge of return policy.
· Practice proper phone etiquette.
· Perform all register functions.
· Train new stylists on Register University.
· Maintain cash wrap organization, cleanliness and restock.
We receive such a high volume of applications, unfortunately we can't reply to everybody. If you haven't heard back from us after 2 weeks, you haven't been successful on this occasion. However, don't let this put you off applying in future, please keep an eye on out for other opportunities.
Job Type: Part-time
Work Location: One location
