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Free People

Job Title: Stylist (Sales Associate)

Reports To: Store Management Team

Objective

To create a unique, innovative and inspirational customer experience; encompassing the Free People lifestyle and brand image, while maintaining all store operations and goals, resulting in driving sales and ensuring a profitable store.

Expectations

• Exceed the customer’s service expectations by meeting the following responsibilities:

• Build genuine relationships with customers.

• Greet all customers upon entering the store.

• Offer to hold items for the customer at the cash wrap or in the fitting room.

• Determine the customer’s needs and offer suggestions and alternatives.

• Utilize all customer care resources.

• Offer to locate out of stock product from direct or from another store.

• Assist in maintaining store merchandising and operational standards.

• Uphold all company policy and procedures.

• Maintain a high level of awareness and concern for Loss Prevention.

• Facilitate the zones of the floor based on business needs.

Also may include:

• Ensure a positive final impression of customer care at the cash wrap by meeting the following responsibilities:

• Comment on items purchased.

• Inquire if their purchase is a gift that will need to be wrapped.

• Request the customer’s zip code or email address.

• Ring transactions efficiently – issue a receipt.

• Compare signatures on back of card and on the POS Screen.

• Demonstrate knowledge of return policy.

• Practice proper phone etiquette.

• Perform all register functions.

• Train new stylists on Register University.

• Maintain cash wrap organization, cleanliness and restock.

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