Fraud Investigator | S2 | FCoE| Milton Keynes | FTC Milton Keynes, England
Job description
WHAT YOU WILL BE DOING
Interested in part-time, job-share and flexible working? We want to talk to you!
Join our community.
Santander is all about protecting our customers and communities, so investigating fraud is not something that we take lightly.
As a Fraud Investigator, we’ll look to you to enable the efficient management of fraud risk. You’ll provide an expert investigative, consultancy and advisory service by analysing, researching, and evaluating fraudulent activity.
As a key member of our team, you’ll help to maintain, develop, and implement compliance in-line with legislative requirements, whilst minimising financial loss to Santander.
The difference you’ll make.
Carrying out investigations into fraud committed both internally and externally, taking ownership of end-to-end customer claims across multiple portfolios
Analysing and reviewing fraud risks/trends on products and services, supporting a culture where each colleague takes ownership for risk and management control
Consulting and advising on potential weaknesses to mitigate risk to business areas
Working pro-actively and using your own initiative, taking responsibility of the overall customer experience and ensures customers receive a professional and efficient service
Ensuring that Santander / Santander Operations and its subsidiaries comply with their legislative obligations
Establishing and maintaining effective working relationships with key stakeholders and colleagues by advising on the prevention, containment and detection of fraud
What you’ll bring.
Must have previous experience of working within a fraud or risk-based environment, with good investigative skills and excellent attention to detail
Excellent communication skills, with the ability to work as part of a team and to own initiative, managing own workload whilst adapting quickly to change in a fast-paced environment
You will require the right to work in the UK (please see details below)
It would also be nice for you to have.
Report writing skills
Specialist knowledge of a range of Santander products and services, with the ability to learn and adapt to new processes and workstreams
Knowledge of regulatory guidelines and experience of investigating fraud or financial crime in a previous role
The ability to manage multiple workloads/caseloads at any one time and prioritise tasks as required
What else you need to know.
We want our people to thrive at work and home, and we recognise that many people benefit from flexible arrangements. We aim to offer different ways of working to ensure the best experience for you and for our customers.
To support this, we offer site-based contracts with a hybrid working pattern and we’re happy to discuss specific requirements throughout the recruitment process.
This role is based in Milton Keynes and you will be expected to spend 40% of your time in this office.
This is a 12 month secondment/ FTC role.
Operating hours are 35 hours per week, between 8am-9pm Monday to Friday and 9am-5pm Saturday and Sunday. This will include working up to 1 in 2 weekend shifts (on a Saturday OR Sunday), as well as late shifts up to 9pm.
Everyday Inclusion
At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair.
How we’ll reward you.
As well as a salary, we offer a wide range of benefits that you can choose from and tailor to your needs.
£500 annual cash allowance to spend on our great range of benefits.
Eligible for a discretionary performance-related annual bonus
We put 8% of salary into your pension, even if you don’t contribute yourself. We’ll pay in up to 12.5% of salary, if you contribute as well, and you can take some of our contribution in cash if you prefer
27 days’ holiday plus bank holidays, which increases to 28 days after 5yrs service, with the option to purchase up to 5 contractual days per year
Voluntary healthcare benefits at discounted rates. Including : Bupa medical insurance, dental insurance, healthcare cash plan and health assessments
Benefits supporting you and your family, such as death-in-service benefit, income protection, and voluntary life assurance and critical illness cover
24/7 access to an online employee discount platform including retailers, entertainment, eating out, travel and more
Share in Santander’s success by investing in our share plans
Support your favourite causes through charitable giving and our community partnerships
What to do next.
If this sounds like a role you’re interested in, then please apply.
If there’s anything we can do in the recruitment process to help you achieve your best, get in touch. Whether it’s a copy of our application form in another format or additional assistance, we’re available through telephone, email, or face to face. You can contact us at [email protected] or call 0870 414 9080.
