Fraud Investigator

Fraud Investigator Newcastle upon Tyne, England

Department for Work and Pensions
Full Time Newcastle upon Tyne, England 34173 - 39777 GBP ANNUAL Today
Job description

Details

Reference number

309759

Salary

£34,173 - £39,777
(pay award pending on all scales) National - £34,173 to £34,971 Inner London - £39,150 to £39,777 Outer London - £37,520 to £39,777

Job grade

Higher Executive Officer

Contract type

Permanent

Business area

DWP - Service Excellence - Counter Fraud, Compliance and Debt - Economic, Serious & Organised Crime Group (ESOC)

Type of role

Operational Delivery

Working pattern

Flexible working, Full-time, Job share, Part-time

Number of jobs available

82

Contents

    Location

    About the job

    Benefits

    Things you need to know

    Apply and further information

Location

Basildon, Birmingham, Bromley, Dudley, Eastbourne, Glasgow, Harrogate, Ilkeston, Liverpool, Newcastle-upon-Tyne, Pontypridd, Staines, Taunton, Walthamstow

About the job

Job summary

Do you have experience in dealing with criminal or financial investigations and/or law enforcement? Are you interested in helping vulnerable people by tackling criminal activity? Are you motivated to deliver the right outcomes in challenging situations?

The Department for Work and Pensions (DWP) could be the place for you.

This is a hugely important public service, and our challenge is bigger than ever. DWPs Economic Serious and Organised Crime team is the arm of DWP’s Counter Fraud, Compliance and Debt Directorate that deals with complex and sophisticated attacks on DWP benefits and grants payments – usually by Organised Crime Groups.

DWP are looking for people with experience (ideally accredited) in criminal or financial investigations to help tackle organised criminality against DWP through prosecution and/or disruption activities.

This is an exciting opportunity to join our Counter Fraud and Compliance Directorate (CFCD) on a team committed to tackling fraud, encountered through our Economic and Serious Organised Crime (ESOC) team. You will be at the forefront of tackling serious and organised crimes against DWP, which often has links into wider criminality of modern slavery, human trafficking, and identity fraud.

You will work across multiple law enforcement agencies, on high profile and serious fraud operations involving many suspects in multi-million-pound criminality.

Financial Investigator skills will be used to conduct Confiscation and Civil investigations on behalf of DWP.

Specialist training and support will be provided to help you attain a nationally recognised qualification within this field.

Financial Investigators are responsible for undertaking Financial Investigations using the Proceeds of Crime Act (POCA) 2002 legislation, (amended by Criminal Finance Act (CFA) 2017) and Criminal Justice Act (CJA) 1988. They are also responsible for supporting CFCD through providing trained criminal analysts.
Additionally, as work streams change and DWP reacts to the changing behaviours in criminal activity, investigators must keep pace with modern methods of criminality: this includes the increase in Money Laundering activity and the use of crypto currencies to mask monies derived from fraudulent activity.

Any person undertaking Financial Investigation work must be accredited at the appropriate level via the National Crime Agency (NCA), to carry out their duties. In doing so they must attain and evidence knowledge in relation to the legislative requirements as detailed above.

Job description

Your role will be varied with no two days being the same, and you will be empowered to make decisions working alongside multiple agencies.

What will you be doing as either a Criminal or Financial Investigator?

  • Lead criminal investigations or financial investigations (criminal and civil) into serious and organised crime against DWP to a successful outcome.
  • Engage and collaborate with colleagues, law enforcement agencies and partners across DWP and Government, on joint operations into organised crime.
  • Conduct formal briefings with law enforcement agencies, including senior police officers and leaders on the likely impact of operations. This includes press interest notifications and accurate and timely completion of Advanced Warning reports.
  • Organise and participate in arrest, search, and seizure procedures in accordance with Warrant legislation and Departmental guidance.
  • Undertake advanced interviews under caution in accordance with the Police and Criminal Evidence Act (PACE).
  • Make informed decisions, as to the appropriate legislation and powers to be used and timelines to be imposed on investigations
  • Work closely with Crown Prosecution Service to develop evidence requirements. Prepare all submissions in relation to prosecution, confiscation, and civil actions for court
  • Carry out the role of the Disclosure Officer and be able to produce accurate Disclosure Schedules and adhere to the requirements of an Exhibits Officer as required.
  • Confidently use expert knowledge of the case, engage with lawyers and barristers in investigations, including understanding and progressing directions from Counsel and the Courts at pace.
  • Give evidence in Magistrates and/or Crown Court and manage witnesses and victims during the investigation and prosecution process.
  • Work with DWP colleagues to reduce and stop further benefit loss.

Responsibilities

As an Investigator you will:

  • Demonstrate integrity and probity that inspires confidence
  • Have strong leadership and interpersonal skills, as some roles may have line management responsibility.
  • Lead investigations at pace, with the ability to collaborate with internal/external partners to achieve successful outcomes
  • Be flexible and positively embrace creative thinking to prosecute and disrupt criminal activity.
  • Good presentation and communication ability with excellent written/drafting skills.
  • Ability to make sound business decisions, at pace, while protecting the public purse and victims
  • Excellent, planning, delegation, and organisational skills, as well as strong negotiating and influencing skills.
  • Excellent collaboration skills, representing DWP in national multi agency meetings requiring strategic decisions.
  • Be able to build knowledge of the range of tools, techniques and technology used by organised crime groups to attack Government payment systems.
  • Be a team player and able to work as part of a team, as well as lead activities internally and externally.
  • Have the confidence and ability to deliver strategic operational briefings to large teams of partners e.g. Police, National Crime Agency (NCA) and Immigration colleagues.

Person specification

What we are looking for in our Investigators:

  • You will have previous experience and/or a qualification from another government body or organisation in either financial or criminal investigations or law enforcement.
  • You have the skills to gather, interpret and analyse complex information and data from various sources, at pace, challenging where appropriate, to reach sound conclusions demonstrating clear decision making.
  • You are a confident, inspirational and driven leader, able to take charge of situations and provide direction to those around you, to achieve results ensuring the best use of resources.
  • You have the ability to work closely as part of a team, with key partners and stakeholders within and outside of the organisation, navigating complex situations, policies and procedures.
  • You can present complex information in a clear and concise manner, drawing conclusions and presenting recommendations where appropriate, outlining the considerations you have made.
  • You are proactive in developing and maintaining positive and professional working relationships with diverse groups of people and organisations, prioritising the needs of the business while negotiating best outcomes for all stakeholders.
  • You can interpret and work within set rules and processes, setting and monitoring progress against milestones whilst still being able to innovate in an ever-changing environment.
  • You have a focus on building your own and others capability, continually reviewing learning needs and development to ensure changing business requirements can be delivered professionally at pace.

Please be aware:

Security Clearance: Successful applicants for this role will need to undergo National Security Vetting to Security Clearance Level (SC) due to the nature of the role.

Please note: All candidates must also obtain National Security Vetting at Security Check (SC) clearance level for this vacancy. You will normally need to meet the UK residency period as determined by the level of vetting being undertaken, which for SC is 5 years UK residency prior to your vetting application. In certain circumstances, a minimum of 3 years UK residency prior your vetting application may be considered, with additional checks. If you have any questions about this residency requirement, please speak to the vacancy holder for this post.

In addition to the above candidates who are successful will be asked about the following before we offer them a position.

Candidates must declare to the best of their knowledge:

  • Any disciplinary finding of guilt / failure to meet the appropriate standard of conduct relating to their employment they have ever had.
  • Any charge of a disciplinary offence / notification of a failure to meet the appropriate standards they have ever had where the case has not yet been concluded.
  • Any past convictions, criminal findings, or police cautions, regardless of whether they are ‘spent’, they have ever had.
  • The disclosure of this information will not automatically disbar the candidate from this role but we need to be aware of any event or issue which could impinge on the candidate’s credibility if questioned in court.

What Checks are Involved

  • Successful completion of the Baseline Personnel Security Standard.
  • Completion, by the individual, of a security questionnaire.
  • A departmental/company records check which will include, for example personal files, staff reports, sick leave returns and security records.
  • A check of both spent and unspent criminal records.
  • A check of credit and financial history with a credit reference agency.
  • A check of Security Service (MI5) records.
  • Exceptionally, if there are any unresolved security concerns about the individual, or if recommended by the Security Service, the individual may also be interviewed.
  • In the event of any unresolved financial concerns, the individual may also be required to complete a separate financial questionnaire so that a full review of personal finances can be carried out.
  • Checks may extend to third parties included on the security questionnaire.


Accreditation Requirements:

Successful candidates are required to undergo a mandatory Level 4 Counter Fraud Investigator Apprenticeship (CFIA), required to undertake the technical functions of both criminal and financial investigator roles.

DWP endorses the use of apprenticeships and successful candidates meeting the (CFIA) eligibility criteria will be required to complete this learning programme and achieve the level 4 award (as a condition of their appointment).

CFIA includes face to face learning elements which the applicant needs to be aware could require them to travel outside of daily travelling times and incur overnight stays away from home.

Functional Skills at Level 2 for English and Mathematics are a requirement of all apprenticeships. Learners who are not already qualified to this level or who are unable to produce certificates verifying this will be required to complete functional skills assessments as part of their learning journey.

More details on what is involved in this learning can be found in the links below:

Counter fraud investigator / Institute for Apprenticeships and Technical Education

Functional Skills qualifications: requirements and guidance - GOV.UK (www.gov.uk)

Candidates are strongly advised to familiarise themselves with the requirements of this learning.

In addition, Financial Investigators must be able to attain the accreditation status of Financial Intelligence Officer (FIO) and Financial Investigator.

If required by the business, candidates may additionally undertake Confiscator and/or Civil Powers accreditation.

Please note that any required training is full time.

Candidates posted to this role must achieve accreditation via the National Crime Agency, to fulfil their duties.

Where a qualification is not achieved, it would not be possible to fulfil the role requirements and candidates will be redeployed, within CFCD where possible, following Workforce Management Policy and Procedures.

Travel Requirements - you will be required to attend:

  • Briefings and operational planning with external stakeholders such as Police, Lawyers, Barristers.
  • Interviews under Caution.
  • Organise and participate in arrests, search and seizure.
  • From arrest location, transport evidence to office or a secure location in preparation for court.
  • Attendance at Court for applications of Orders and Confiscation/Civil hearings.

Successful candidates will need to be able to travel, retrieve evidence and be available at short notice. Due to the nature of the role this could be at any location nationally and during unsociable hours (both night/day and weekends). A departmental vehicle OR hire car may be made available if you hold a full UK driving license.

Behaviours

We'll assess you against these behaviours during the selection process:

  • Leadership
  • Making Effective Decisions
  • Working Together

Technical skills

We'll assess you against these technical skills during the selection process:

  • Tell me about a time when you have been involved in either a financial or criminal investigation to a successful outcome. What were your considerations on how you engaged relevant stakeholders to involve them in achieving outcomes, taking account of stake

Benefits

Benefits including:

  • Generous annual leave - 23 days on entry, increasing up to 30 days over time (pro–rata for part time employees), plus bank holidays and one day of leave for the King’s Birthday. The exact number of days of annual leave will be determined by any current years of service.
  • Competitive maternity, paternity and parental leave we also recognise the importance of a good work-life balance and offer flexible working and a family friendly approach to work.
  • Training and apprenticeships and up to 5 days’ personal development & learning allowance.
  • Flexible/hybrid working.
  • Employee discount schemes.
  • Free wellbeing support.
  • Opportunities to make a real difference through joining forums, initiatives & charities.
  • Interest free travel loans.
  • Vodafone advantage discount scheme.
  • Highly sought after civil service pension. Your pension is a valuable part of your total reward package where:
  • The employer makes a significant contribution to the cost of your pension.
  • Your contributions come out of your salary before any tax is taken. This means, if you pay tax, your take-home pay will not be reduced by the full amount of your contribution; and
  • Your pension will continue to provide valuable benefits for you and your family if you are too ill to continue to work or die before you retire.
  • For more information, visit civilservicepensionscheme.org.uk


Things you need to know

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Technical skills.

Stage 1- Application and Sift

As part of the application process, you will be asked to complete examples of the three Civil Service Behaviours listed above using no more than 250 words for each behaviour. These should contain things you have done in the past and how your skills and experience demonstrate those Civil Service Behaviours. The written evidence you provide must relate to your own experiences.

If you do not have work-based examples then please give examples from school/college, clubs, volunteering or other activities you have been involved in.

It may help to use one or more examples of a piece of work you have completed or a situation you have been in, and use the WHO or STAR model to explain:

  • What it was, how you approached the work/situation and what the Outcomes were, what did you achieve? Or
  • What was the Situation? That were the Tasks? What Action did you take? How/what did you learn through a Review?

Technical Skill

In addition to the behaviours, you will also need to demonstrate a technical skill by providing a 250 word response to the question above.

In the event of a high volume of applications it may be necessary to undertake an initial sift on the Technical question and the lead Behaviour depending on numbers of applications before moving to a full sift. If so, we will sift on:

  • Technical example
  • Lead Behaviour - Leadership

Candidates who pass the initial sift may be progressed to a full sift or progressed straight to an interview.

**Please note the closing date for your full application is 23:55 on 15/09/2023**

Sift to be held 09/10/2023 to 20/10/2023. These dates may be subject to change.

Stage 2 - Interview

Those who pass the sift will be invited to a video interview held using Microsoft Teams. Interviews are scheduled to take place from 13/11/2023 to 01/12/2023, please note that these dates are only indicative at this stage and could be subject to change. Interviews will be scheduled Monday to Friday, between 09:00 to 17:00.

Communications will be electronic and/or by telephone therefore it is vitally important that you check your Civil Service Jobs account regularly, as well as your spam/junk email folder. Telephone calls may show as a withheld number, it is important that you answer so that your interview can be confirmed.

Preparing for the interview

The interview will take approximately between 45 minutes where you will be asked a mixture of Behavioural and Strength questions. A blended interview aims to be more of a conversation at interview offering a more inclusive approach. The Strength and Behaviour based questioning explores what the candidate can and has done, but also their potential.

At interview you will be assessed against three of the Civil Service Behaviours (Level 3):

  • Leadership
  • Making Effective Decisions
  • Working Together

To help you prepare and settle into the interview you will be sent the behaviour questions in advance of the interview, 5 days prior to your interview. These questions should be treated as confidential and should not be shared. The interview panel may ask you other questions which will not be shared in advance, including follow-up questions, and those about your strengths.

It may help to use one or more examples of a piece of work you have completed or a situation you have been in, and use the WHO or STAR model to explain as above:

The evidence you provide in your interview must relate to your own thoughts and experiences.

If you withdraw your application at any stage, it will not be progressed any further.

Stage 3- Offer

Once all interviews have been completed, candidates will be notified of the outcome by email.

The successful candidate will be offered a posting and will be notified of a start date following successful security checks, which is likely to be between January-March 2024. The posting offer will be made in strict merit order.

Stage 4 – Reserve List

Successful candidates, not offered a posting, will be placed on a reserve list which will be held for 6 months.

The reserve list may also be used to offer future permanent opportunities not necessarily restricted to the current locations included in the advert. They may also extend to permanent opportunities which arise across the wider DWP network. Any such offers would be made in strict merit order to all candidates remaining on the reserve list. The location and job role would be fully explained to you. Refusal of the offer would not change your reserve list position.

Please note:

  • If you accept an offer of a post, you will be expected to withdraw from any other live campaigns you have applied for, with DWP, at this grade.
  • If you are offered the role you applied for, in a location you have expressed a preference for, and you decline the offer or are unable to take up post within a reasonable time frame you will be withdrawn from the campaign and removed from the reserve list, other than in exceptional circumstances.
  • If DWP makes an offer of an alternative role or location to that which you originally applied for, and you decline that offer, you will be able to remain on the reserve list.

Candidates should note that if successful in this campaign, you will be expected to remain in post for a minimum of 18 months before applying for any other lateral moves within DWP.

Further Information

Find out more about Working for DWP

Location

Applicants should apply for suitable posts where they can travel to and from their home office location daily within a reasonable time.

Please be aware that this role can only be worked in the UK and not overseas. Relocation costs will not be reimbursed

Hybrid Working

This job role may be suitable for hybrid working, which is where an employee works part of the week in their DWP office and part of the week from home. This is a voluntary, non-contractual arrangement and your office will be your contractual place of work. The number of days that anyone will be able to work at home will be determined primarily by business need but personal circumstances and other relevant circumstances will also be taken into account. If you are successful, any opportunities for hybrid working, including whether a hybrid working arrangement is suitable for you, will be discussed with you prior to you taking up your post.

Working Pattern

The full-time working week in DWP is 37 hours. You may be required to work at any time between the hours of:

  • 7:45am and 8:00pm on any day between Monday to Friday, and
  • 8:45am to 5:00pm on Saturday.

Managers will agree working patterns with successful applicants within these business hours and review these as appropriate. Part-time and job-sharing working patterns within working hours are available but must meet business need

Any move to DWP from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk

If successful and transferring from another Government Department a criminal record check may be carried out.

In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service or Disclosure Scotland on your behalf.

However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing [email protected] stating the job reference number in the subject heading.

For further information on the Disclosure Scotland confidential checking service telephone: the Disclosure Scotland Helpline on 0870 609 6006 and ask to speak to the operations manager in confidence, or email [email protected]

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.

A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.

The Civil Service values honesty and integrity and expects all candidates to abide by these principles. Please ensure that all examples provided in your application are taken directly from your own experience and that you describe the examples in your own words. Applications will be screened and if evidence of plagiarism or copying examples/answers from other sources is found, your application will be withdrawn. Internal DWP candidates may also face disciplinary action.

DWP takes development seriously. Our aim is for our colleagues in these roles to be appropriately skilled and qualified – as determined by the business. To support this aim you may be required to undertake a work based qualification, which may be in the form of an apprenticeship, which will support you in further developing your professional knowledge and skills for this role and your future career development. The qualification can be undertaken in work time, you agree to take this job on the basis that you may be required to undertake a work based qualification; a candidate’s failure to participate fully in the professional programme, once appointed, may be a breach of their employment contract.

If DWP decides that it is no longer a requirement for you to undertake and attain a work-based qualification, it will release you from this obligation. Any decision to release you from this obligation will not be a breach of contract by DWP.

Important

If you hold a level 3 qualification (2 A levels or equivalent) then please bring your certificates with you to the interview if you have them.

Before applying for this vacancy, current employees of DWP should check whether a successful application would result in changes to their terms & conditions of employment, e.g. mobility, pay, allowances. Civil Servants that would transfer into DWP from other government organisations, following successful application, will assume DWP's terms & conditions of employment current on the day they are posted, unless DWP has stated otherwise in writing.

New entrants are expected to join on the minimum of the pay band.

Reasonable Adjustment

At DWP we value diversity and inclusion and actively encourage and welcome applications from everyone, including those that are underrepresented in our workforce.

We consider visible and non-visible disabilities, neurodiversity or learning differences, chronic medical conditions, or mental ill health. Examples include dyslexia, epilepsy, autism, chronic fatigue, or schizophrenia.

If you need a change to be made so that you can make your application, you should:

Contact Government Recruitment Service via [email protected] as soon as possible before the closing date to discuss your needs.

Complete the “Reasonable Adjustments” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.


Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).

See our vetting charter (opens in a new window).
People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

  • UK nationals
  • nationals of the Republic of Ireland
  • nationals of Commonwealth countries who have the right to work in the UK
  • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
  • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
  • individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
  • Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.
The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

Recruitment team

Further information

Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. If you feel your application has not been treated in accordance with these principles and you wish to make a complaint, you should in the first instance contact DWP by email: [email protected].
If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission. Click here to visit the Civil Service Commission.

Fraud Investigator
Department for Work and Pensions

www.civil-service-careers.gov.uk/departments/working-for-the-department-for-work-and-pensions
London, United Kingdom
Peter Schofield
Unknown / Non-Applicable
10000+ Employees
Government
National Services & Agencies
1948
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