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• We are looking for applicants who can work 35 hours a week. There will also be an expectation that you attend our Northampton hub up to twice a week.

This position works on a rotating shift pattern, covering our core business hours Mon-Fri 8am-8pm and 1 in 4 weekend work 8am-8pm. You will work contracted shifts flexed between these hours on a rotational basis and will be given 4-6 weeks’ notice of your shift pattern.

At Nationwide we put our members at the heart of everything we do. Our Financial Crime department protect Nationwide and its members from all types of Financial Crime, including Fraud. This role is in a department with an outstanding reputation, captivating subject matter and industry leading results that will see you work alongside detection systems, reacting to ever changing methods of Financial Crime, whilst striving to deliver exceptional member experience.

As a Fraud Analyst you will have responsibility for the prevention, detection and investigation of financial crime committed against Nationwide and its members. This will include supporting members through telephony conversations, investigating suspicious transactions, investigating, and supporting the victims of scams, investigating suspicious applications.

This role could be within any of the fraud operational teams (Transaction Monitoring, Application Vetting, Scams Investigations, Fraud Investigations or Refunds & Recoveries). We will discuss with you as part of the process which team best suits your skillset.

If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.

What you’ll be doing

This is an exciting opportunity to join Fraud Operations and be part of a team detecting a variety of fraud types.

You’ll be:

• Supporting and speaking to members and third parties on the phone
• Investigating complex fraud cases and educating members through both written and verbal channels
• Following processes and procedures to ensure members and the Society are protected
• Making decisions within a set mandate structure
• Supporting and building relationships with other Financial Crime Operational teams,
  achieving Quality Targets
• Working as a key team player to achieve Service Level Agreements, set internally or within the business

No two days are the same so we’re looking for someone who is a key team player, who is also able to work in a varied and fast paced environment. PRIDE values are key to this role, so if doing the right thing and putting members and their money first is important to your work ethos, then this could be the role for you.

We may have opportunities available in the following teams:

• Scam Investigations – Investigating and supporting our members who are victims of Scams
• Fraud Investigation Unit – Investigating claims to identify fraudulent activity and falsified claims
• Transaction Monitoring – Investigating suspicious Transactions across all payment types to prevent victims of fraud and scams.
• Application Vetting – Investigating suspicious Applications to prevent Impersonation, Account Takeover and Account Misuse fraud.
• Refunds and Recoveries – Responsible for refunding members who have been a victim of fraud, alongside recovering fraud loses on behalf of the society using out of the box thinking.

About you

For this role you’ll need:

• Experience in a fast-paced, resilient customer facing environment
• A high level of accuracy with an excellent attention to detail
• Strong analytical, investigation and numerical skills
• Excellent communication skills - able to communicate with a diverse range of people
• The ability to work alone, as well as part of a team
• To demonstrate the ability to manage your time effectively and prioritise tasks
• To be competent using different IT systems

It would be nice if you also had:

• Experience of working in the Financial Services sector
• Previous telephony experience
• Previous experience or a thorough understanding of financial crime and fraud types

Applications are welcome if you have worked in a highly resilient customer service or investigation role and have the willingness to learn Fraud. If you feel you would be a good fit for this role and you can tell us about your transferable experience, we encourage you to apply.

We’re also interested in who you are as a person. Why? Because our membership is made up of so many different kinds of people, so we want our employees to be just as diverse. We’d love to hear about:

• Your values, and what makes you who you are
• How you’d make a difference to our members in this role

We know applying for jobs can sometimes feel like you’re sending an application into a black hole. We review each application individually. So, it’s a good idea to call out your most relevant experience on your application to give yourself the best chance.

The extras you’ll get

There are all sorts of employee benefits available at Nationwide, including:

• A personal pension – if you put in 7% of your salary, we’ll top up by a further 16%
• Up to 2 days of paid volunteering a year
• Life assurance worth 8x your salary
• A great selection of additional benefits through our salary sacrifice scheme
• Access to an annual performance related bonus
• Access to training to help you develop and progress your career
• 25 days holiday, pro rata

Why work at Nationwide

We’re a building society founded by ordinary people, our members, who came together to help each other get the most from their money, buy homes and save for their futures. For over 130 years, we’ve supported each other and our communities, and we’ve done the right thing for wider society too.

If you come to work here at Nationwide, you’ll be part of that. Part of something a bit different. And something really quite special.

What’s more, we have a strong ethic of care for each other and our members. We recognise that our employees feel most appreciated when their thoughts and values are respected and considered. We’re committed to creating a culture that recognises and truly values our individual differences and identities. So, if you’d like to be a part of an inclusive workplace where you can be yourself, where your talents are nurtured, and you feel empowered to contribute, then please apply and help us in building society, nationwide.

What to do next

We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.

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