Fraud Analyst, Fraud Prevention Southend-on-Sea, England
Job description
Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive.
This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom.
Join us as a Fraud Analyst, Fraud Prevention
- In this role, you’ll deliver successful customer and business outcomes by investigating fraud for our customers while providing care and empathy and detecting potential vulnerabilities
- We’ll look to you to utilise red flag indicators and high-risk data from a range of systems to detect fraudsters and protect customers from financial crime
- You’ll be recognised for your subject matter expertise within the fraud prevention team and will be able to enhance your knowledge about different scams
What you’ll do
In this telephony role, you’ll deliver successful customer and business outcomes by processing, authorising and investigating all suspicious transactions. As well as this, you'll investigate queries accurately and raise them with relevant parties, escalating where appropriate.
You’ll also:
- Utilise high-risk identification strategies to detect fraudsters
- Identify and refer suspicions of money laundering and submit reports to the bank’s specialist function
- Understand the needs of our customers and stakeholders to deliver the most appropriate and fit-for-purpose solution when dealing with complex fraud prevention issues
- Use effective questioning techniques to help customers who may be under the influence of a criminal when reviewing high-risk payments
The skills you’ll need
We’re looking for someone with a background in fraud and scams prevention, recoveries and financial crime operations, who has an interest in delivering excellent customer service, specifically when dealing with complex fraud prevention queries.
You’ll also need:
- An awareness of changes in trends, policies and regulations applicable to the fraud prevention domain, including the payment service directive contingent reimbursement model
- An understanding of the industry and our customers
- Knowledge of products, processes and fraud prevention systems
What else you need to know
Your hours of work will be within the hours of 8 am – 8 pm, Monday to Sunday. We’ll discuss your hours in more detail with you during your interview stage.
We offer a hybrid way of working where you’ll be based in one of our local offices for a minimum of six days per month, with the rest of your time working from home. Working from home equipment will be provided.
The successful candidate will need to commit to up to seven weeks in-house training.
Interviews will be conducted from 28th February 2023 and we’ll be looking for you to start in May, however this can be flexible around your circumstances.
How we'll reward you
Minimum starting salary of £27,541 per year (pro rata for hours worked), and in addition, you’ll receive a contribution to help you save for retirement.
You can choose from a range of protection, healthcare or lifestyle benefits through NatWest Group Benefits, our fully flexible reward programme.
You’ll have a generous holiday entitlement of 36 days. (Pro rata for hours worked) – you may be required to work bank holidays.
Visit our reward and benefits page for more information on the benefit packages we offer.
If you need any adjustments to support your application, such as information in alternative formats or special requirements to access our buildings, or if you’re eligible under the Disability Confident Scheme please contact us and we’ll do everything we can to help.
