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vServices Ltd is seeking for Fraud Analyst who will be responsible for the daily review of fraud alerts and investigation of any fraud cases. Additionally, you will also be tasked with contributing to the development of the fraud strategy and proactively support in identifying process and control weaknesses.

Education – BBIT, BIT, BCS or equivalent

Experience – Prior experience in Fraud identification with additional experience in client services or contact center would be considered a plus

Key Responsibilities

Primarily responsible for monitoring, analysing and investigating payment card transactions and account activity for potential fraud
Works with clients, program managers, CAM, CIG during client onboarding to review program setup with respect to fraud control
Reviews and analyses transaction data from application interfaces and transaction logs to identify suspicious activities and detect fraud
Investigates suspicious activities to verify fraudulent transactions and takes measures to control, mitigate and prevent further risks
Logs fraud cases and suspicious activities with detailed notes and comments
Works closely with relevant groups and timely reports and alerts concerned units, clients, banks, program managers and other stakeholders for effective response to payment fraud and associated risks
Suggests enhancements and improvements to fraud management system, and fraud rules engine, based on fraud patterns identified through transaction analysis and overall trends and statistics reported in the payment industry
Analyses card program transactions to identify emerging patterns associated to specific card programs or account types and devise or facilitate in devising an effective strategy to secure the program and cardholder accounts
Coordinates with program managers to set appropriate program parameters necessary for fraud prevention and control
Provides prompt and effective customer service and technical support to clients concerning fraud management services
Submits monthly fraud reports to clients and holds periodic meetings to discuss fraud summary, trends, root-cause and preventive measures for future
Regularly files fraud reports on payment networks systems (MasterCard, VISA systems such as SAFE and VROL etc.)
Coordinates with Financial Ops on client billing related to fraud services
Ensures 100% compliance to internal and external SOPs, standards and regulatory requirements
Continuously works to improve fraud management processes and best practices
Stays abreast with regulations, fraud trends, industry best practices related to fraud control.

Competencies

Excellent communication skills, both oral and written English
Strong customer orientation
Strong analytical and problem solving skills
Good interpersonal skills and confidence level to communicate with international clients and stakeholders
Ability to perform under stress
Good data analysis and computing skills
Good database and SQL skills
Readiness to maintain flexible timings to serve global clientele across different time zones
Prior experience in fraud control would be considered a plus