
Fraud Agent (hybrid) London, England
Job description
As a Fraud Agent, you will be part of the Fraud team and will work with the Operation Manager to assist with the detection and prevention of fraud at Zopa.
Your working week will be Monday - Friday - 09:00 - 17:30, and you will be required to work one weekend a month.
This is a hybrid role - the team work in the office on a Thursday.
A day in the life:
- Undertake the end-to-end investigation process of the fraudulent loan, credit card, and savings-approved applications.
- Investigate suspicious documents.
- To offer guidance and training to fellow staff regarding fraud-related queries.
- Fact-finding with customers.
- Liaise with relevant fraud prevention agencies – Cifas, Police, Equifax, Action Fraud, Home Office, etc.
About you:
- You have experience working in fraud detection with a banking background
- The ability to investigate, question and scrutinise information
- A high level of numeracy and analytical skills
- A professional manner with an inquisitive nature
- Attention to detail with document examination & investigation, and remain confidential at all times, and acting with integrity
- You're a self-starter with the ability to work within given SLAs and deadlines
Flexible working? Yes please!
Whether you want to come into our open-plan, riverside London Bridge office or work from the comfort of your own home (or both!), you’ll be able to decide on an approach with your manager, looking at what works best for you, your role and your team.
Not only that – you'll also have the option of working from abroad for up to 120 days a year!* But no matter where you are, we’ll make sure you’ve got everything you need to thrive, both in your work and home life, from day one.
Subject to having the right to work in the country of choice