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Force Control Room Development Officer is required for a permanent contract paying £31,502.33 per annum with British Transport Police (BTP) based in our Force Control Room at Baskerville, Birmingham.

BTP is the national police force for the rail network throughout Great Britain, including London Underground, across which we ensure the safety and security of 3 billion passenger journeys and over 100 million tons of freight each year. The world in which we work is fast-paced, operationally and commercially demanding, and constantly changing.

As a Force Control Room Development Officer, you will be working in a safety critical role with BTP you will be responsible for embedding a culture of continuous improvement in the Force Control Room (FCR) by identifying and providing feedback when standards, performance and processes require improvement. This will be delivered through 1/2/1 tutoring, leading on training days inputs and assisting the Contact Management Trainers with the classroom training delivery.

To provide assurance the FCR is compliance with national data standards including the National Crime Recording Standards (NCRS) National Standards of Incident Recording (NSIR) through the undertaking of regular dip sampling of incidents, airwave transmissions and call recordings; identifying areas of good practice and non-compliance, and providing feedback to individuals and managers.

As a Force Control Room Development Officer, you will be required to:

• Supporting line managers with development plans by providing 1/2/1 tutoring to measure and improve individual performance; providing regular feedback, able to answer questions and give feedback in a positive manner. Monitoring individual action plans and providing recommendations on an individual's suitability, evidencing with assessments, for permanent appointment.
• To conduct audits as part of a departmental audit plan to support the early identification of either individual or team performance issues, in support of wider Force audits, providing assurance in relation to data quality standards in relation to NSIR, incident closure and other areas of compliance impacted by the Force Control Room.
• Identifying and providing specific learning inputs for the FCR dedicated training days, working closely with managers to ensure all staff are captured and receive their learning.
• Assisting the Contact Management Trainers in the delivery of classroom training content and supporting new staff to successfully complete the course and capturing key areas for continuous ongoing learning.

Further information about this vacancy can be found in the attached job description.

The successful Force Control Room Development Officer will be required to evidence the following skills:

• Minimum GCSE grade C or equivalent in English and Maths
• Significant experience working in a Police Contact Centre or Control Room environment, demonstrating high compliance with standards
• Patience: The Development Officer must be able to go at tutee pace not rush through or get visibly impatient with a Tutee that is struggling
• Maturity: Development Officers need to display maturity and be a visible role model to their tutees and wider FCR. It is important to note that maturity has nothing to do with your age, and everything to do with how you carry yourself

In return, we can offer you:

• Salary of £31,502.33 per annum
• Yearly base salary increments
• 28 days annual leave plus bank holidays
• Family friendly policies including up to 26 weeks paid maternity and adoption leave
• Bespoke benefits platform and access to Blue Light Card
• Development opportunities including fully funded apprenticeships
• Employee assistance programme and dedicated wellbeing hub
• Pension scheme

BTP is an employer who cares about the impact we have on the environment and the wider challenges of climate change, and as such we are committed to reducing our carbon footprint and achieving Net Zero Carbon (NZC) through offsetting by 2035.

At BTP we are proud guardians of the railway and it is crucial that we represent the diverse communities we serve and protect. As ‘One BTP’ across the UK, we know that diversity, inclusion and belonging help us improve our decision making, foster creativity and drive innovation so all our people can thrive.

Our vacancies are open to everyone and all appointments are made based on merit. So that we can become more diverse we encourage applications from candidates from Black, Asian, and minority ethnic backgrounds, women, people who have a disability, those who are neurodiverse and persons who identify as LGBTQI+. If you have the skills, experience and values that here in BTP we pride ourselves on then we would welcome you to apply.

For more information on Positive Action please click here or email the team on [email protected]

In order to apply, you must have the permanent right to live and work in the UK and have been resident in the UK for the previous 5 YEARS. You will be asked these and other questions to determine your eligibility to work for British Transport Police when you start your application and you must answer honestly.

BTP has undertaken a review of Police Staff pensions and as a result of this the Police Staff pension will be changing. The current police staff pension is a Defined Benefit scheme which is administered by the Railways Pension scheme. The new pension scheme which is launching is a Defined Contribution scheme which is administered by Royal London. The new pension scheme is awaiting formal approval and an introductory date is not finalised. The earliest this will be is June 2023. If you have any queries, please contact the recruitment team – [email protected]

Internal candidates must have completed their probation for their current substantive posting and can only apply in tenure if Head of Department approval is emailed to [email protected] prior to the vacancy closing. Internal candidates must confirm that they are not subject to formal action plans for sickness/complaints/discipline or poor performance and that all mandatory training courses have been attended and are in ticket/up to date. A minimum indicator of 3 / developing' or' 'Indicator 5 / no rating must have been achieved on the last reporting year PDR.