food service manager Cheltenham, England
Job description
What you'll be doing:
As our Food & Beverage Concessions Manager you will own the delivery of a diverse and effective, high volume retail food and beverage operation.
You will have a passion for detailed planning, marketing and execution of retail catering operations, with the necessary resourcing and controls in place to manage the department budget and service quality targets.
The specific remit of this role covers;
An estimated income of £12m through diverse food and beverage operations, predominantly focussed on up to 16 racedays
Over 100 food, bars and beverage outlets across general admission areas
Maintain key relationships and schedules with some of the leading street food vendors, local suppliers and key business influencers
More about the role:
Provide first class retail, bar, third party concessions operations across our business.
Deliver business needs and performance expectations and standards
Encourage and establishing a culture of innovation and consistency.
To champion HSE within the unit and lead by example, ensuring compliance with all regulations and statutory and legal requirements, including in respect of health and safety matters
Managing business needs and performance expectations and standards
Support with retail budgeting, reporting and financial performance.
Ensuring delivery of financial targets and Key Performance Indicators within areas of responsibility
Setting quality and operational standards and upholding the same
Establish excellent relationships with clients, contractors and other departments
Management and development of relevant personnel, providing inspiration and leadership to deliver exceptional service
Review performance and optimise sales and profitability to ensure delivery of departmental financial targets, as driven by a ‘smart’ approach to maximising the customer experience in terms of queue times, use and application of technology and the provision of enticing marketing offers
Demonstrate full alignment with the Levy and Jockey Club vision and values by consistently doing the right things and celebrating successes
Liaising with culinary and operational leads to implement continuous food product development and drive footfall
Liaison with 3rd party suppliers and contractors to underpin effective service delivery and product quality
Continually aware of the customer journey, pressure points and opportunities to observe, capture and act on client and customer feedback continually
Review wastage with the culinary team and cellar team, look at opportunities to control, educate and reduce to support overall GP% targets
What we’ll give:
Food & Beverage Concessions Manager
£32,000 per annum, 40 hours per week
Compass exclusive offers on PerksAtWork
Access to a wide range of programs to train and develop you
Pension contribution
Medicash healthcare
Eyecare vouchers
Free food and drinks during your working hours
Discounted tickets to JCC events
Jockey Club Catering is a venture partnership between Jockey Club Racecourses, the UK’s leading racecourse and venues group, and Compass Group UK & Ireland, to provide top quality catering, hospitality and service at 15 racecourses nationwide.
This sees Jockey Club Catering operate at The Jockey Club’s flagship Cheltenham Racecourse during the four days of The Festival, which is effectively the world championships of Jump racing, attended by more than 250,000 people. Jockey Club Catering was formed in 2009 and in 2013 the partnership was extended through until at least 2025.
Alongside racing, the iconic venues within The Jockey Club’s family are open throughout the year, hosting a wide variety of events including conferences, weddings, meetings and exhibitions, all of which can be individually tailored to meet each client request as it comes.
Who you are:
Proven experience in retail and beverage environment essential
Experience in a multisite outlet, stadium or event catering environment essential
Personal circumstances must allow working flexible hours to align with stadia activity
Strong leadership qualities and excellent communicator
Strong organisation skills and commercial awareness – sees beyond the obvious and is resourceful in seizing opportunities and solving problems
Standards and quality driven hands-on management style
Effective team player, with a “can-do” attitude
Energetic and fast operator
Assertive, calm, works well under pressure
Motivated by a passion for quality and great service delivery
