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Job description

This is a 6 hour a week position with chance of overtime.

Job purpose: To ensure all guests receive outstanding customer service when using our spaces for their conference or events, whilst delivering the Hilton vision “To fill the earth with light and warmth of hospitality”.

Role Competencies:

Planning Timescales:

· Set up and preparation of events and conference spaces, working to a deadline. Delivering requests on time as specified by client.

Decision Making:

· Decisions within remit of own role. All decisions to be made with safety and the business in mind.

Impact & Influence:

· To meet and exceed guest expectations

· build relationships with organisers to ensure we best suit their needs.

· To ensure that customers are made to feel comfortable and well looked after.

· To offer each guest a personalised and welcoming experience.

· To have a positive and caring attitude to guest and colleagues within the department

Skill Level:

· To develop a knowledge of room capabilities, basic AV set up. Menu’s and allergens, service styles and brand standards.

Communication:

· To follow and execute any reasonable request from your line manager and supervisors

· To actively work with others within the department and other business areas

· To actively resolve any customer queries or issues and report these to the line manager

Budget Management:

· Maximise revenue opportunities by up selling where possible

· Control costs to business where possible, for example energy savings and loss of waste

Operating Parameters:

· To ensure all customers are served food or drinks as ordered.

· Maintain a high level of cleanliness and hygiene both personally and within the F&B working environment.

· To be part of a dynamic workforce that supports all F&B departments and makes a strong contribution to a team.

· To ensure complete customer satisfaction, including setting tables, clearing tables, polishing china & cutlery, taking orders, waiting tables, bar service, in room dining and food delivery.

· To adhere to all company policy and procedures, health & safety, hygiene, licensing and employee handbook.

· To process payments using MICROS, credit card machines and room charges.

Essential & Desirable Job Criteria:

· Evidence of working as part of a team

· Excellent customer service skills

· Excellent verbal communication skills

· Flexible attitude towards working schedule. Shifts may include weekends and evenings.

· Demonstrate a “Can Do” attitude.

· To care and build working relationships with your colleagues.

· To be able to demonstrate a flexible attitude to working in all F&B departments.

· To be always professional and respectful to colleagues.

· To implement and maintain all food safety procedures and policies with the food and beverage outlets.

· To report for duty wearing the correct uniform whilst ensuring all items are clean, ironed and well maintained.

Job Types: Part-time, Permanent
Part-time hours: 6 per week

Salary: £10.42 per hour

Benefits:

• Cycle to work scheme
• Free parking
• On-site gym
• On-site parking

Schedule:

• Day shift
• Night shift
• Overtime
• Weekend availability

Work Location: In person

Reference ID: F&B C&E