Food & Beverage Assistant Alnwick, England
Job description
Food and beverage assistants are required to be flexible according to business requirements.
Duties and Responsibilities
Provide retail, food, hospitality or beverage service to customers following prescribed methods of portioning, presentation and combinations and answer questions about the products.
Provide excellent customer service at every contact point to all customers.
Take payment and keep financial records as required
Ensure the company’s cash handling procedures are followed
Restock goods and ensure appropriate displays of merchandise
Clean and keep tidy back of house areas, crockery and cutlery
Clean and tidy counter, light equipment following the agreed cleaning rota
Receive deliveries and check for quality, quantity and ensure it reconciles with the delivery note and store in the correct locations.
Report to line manager any feedback, complaints, suggestions, stock needs, breakages, faults or hazards identified during the course of the work
Perform daily paper/computer work assigned
Keeps due diligence records as required
Complete opening and closing checks
Follows food hygiene and safety procedures in line with the company’s health and safety requirements
Undertake relevant training as required
To undertake any reasonable request by your line manager
Personal Specification
The successful applicant will have
Food hygiene certificate – Level 2
Specific jobs may also require barista training
No previous experience required, but 1-2 years’ experience in a food services environment desirable
Good level of written and spoken English
Works well under supervision and follows instructions
Self motivation
A customer focused attitude
Ability to communicate well with customers and colleagues
Cooperative and supportive of others
A positive attitude
Speed and diligence
Willingness to learn
Commitment & excellent attendance
Basic numeracy; ability to calculate and check change, basic addition and subtraction
