Food and Beverage Server London, England
Job description
Who are we?
The Dilly has built a reputation as one of London’s finest. Once a magnet for the great and good of the city, the traditional British influence is reflected to this day. Right in the heart of Piccadilly, our hotel is as London as it gets.
Our friendly upbeat vibe is contagious. Our love for London is in our DNA and is reflected in all that we do. Our unique personality can’t be found anywhere else. We are London.
What are we looking for?
We are looking for a motivated Waiter/Waitress to join our restaurant team. This role is pivotal to the running of our restaurant, making sure that all guests are subject to the highest possible service standard.
This role is also responsible for engaging with our guests, offering magical experiences, making sure tables are set when required and that all equipment is in proper working condition.
What will you bring?
·Experience of working within a restaurant
·Exceptional communication skills
·Passion for excellent service
·Confident and high energy personality
·Interest in food and beverage
What do we offer?
Along with a competitive compensation package, we also offer:
·28 days holiday
·Various learning and development opportunities to allow you to further your career with us
·Uniform and complimentary dry cleaning
·Free meals whilst on shift
·Access to our online discount platform
·Discounted room rates
·Access to our gym on site at The Dilly
The Dilly is proud to be an equal opportunities employee and is committed to diversity and inclusion within the workplace and are proud to be an Equal Opportunities Employer. We do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, medical condition, genetic information, gender identity, age, military or veteran status, citizenship, or other protected characteristics.Host/Hostess
An exciting new job opening at The Dilly London Hotel, which was recently rebranded with a show-stopping new name, as it is known and loved today. Inspired by our central Piccadilly address, and fully embracing our London identity. A new name for a new era.
Right in the heart of Piccadilly, our five-star hotel is as London as it gets. Our upbeat vibe and London-inspired touches provide everything our guests need for a stay in the city centre.
JOB SUMMARY
We are looking for an outstanding Londoner to join our Food and Beverage Department to make a mark in our unique Central London setting. We want you to bring your inner foodie to life and share your passion for Great Food and Your Love of London with our guests, ensuring a memorable visit to The Dilly.
The position assists with promoting outlets, maintaining standards, striving to ensure guest and employee satisfaction.
Strengthens the food and beverage/culinary team by assisting in other outlets when needed.
CANDIDATE PROFILE
You're eligible to work in the UK
- You have minimum 2 years of experience in F&B or hospitality sector in similar position
- You have an excellent command of written and spoken English
- You’re highly customer-focused and you see any complaint as an opportunity to provide a better experience to your guests
- You can work in a high-paced environment, and you know how to make each guest feel “special” in all circumstances
- You’re mature, patient and confident
- You have a friendly yet professional communication style
- You will maintain a high level of teamwork by showing co-operation and support to colleagues in the pursuit of department and restaurant goals
- You're motivated to take personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues
Provides excellent customer service.
- Anticipates client’s needs whenever possible to enhance quality service and in turn enhance client's satisfaction.
- Ensures the service delivery of high-end drinks, cocktails and food.
- Interacts with guests to obtain feedback on product quality and service levels.
- Ensures the correct procedure for dealing with customers complaints.
- Responds effectively to guest opportunities.
OTHER
- Performs other related tasks as assigned by management.
- Working hours as required to do your job and outlined in your contract.
Job Types: Full-time, Part-time
Salary: £12.00-£13.00 per hour
Benefits:
- Discounted or free food
- Flexible schedule
- Wellness programmes
Schedule:
- 10 hour shift
- 8 hour shift
- Overtime
- Weekend availability
Supplemental pay types:
- Tips
COVID-19 considerations:
All associates are provided with Personal Protective Equipment, Health and Safety Onboarding, Additional trainings relating to customer service and measures taken. Regular and strict cleaning regime, social distancing in place.
Education:
- GCSE or equivalent (preferred)
Experience:
- Customer service: 1 year (required)
- hospitality: 1 year (preferred)
Shift availability:
- Day shift (preferred)
- Night shift (preferred)
Work Location: One location
