customer service manager London, England
Job description
Our client is a progressive, private equity-backed software and services company with a threefold structure: a services unit that modernises traditional reseller businesses through technology, an e-commerce division harnessing the digital landscape, and a software subsidiary crafting and managing its proprietary e-commerce ERP platform (PSP).
They are a fast growing, innovative and agile business that hires ambitious self-starters who thrive on wide exposure, enjoy working with other likeminded, fun, and driven individuals to do exciting things and operate well in a flat structure.
We are looking for an experienced Customer Onboarding Manager who has worked in either managed services or technology companies and is experienced in project and implementation management within a growing business.
TOP ACCOUNTABILITIES
- Project Management of all new customer onboardings, managing from contract signing through to solution implementation, go live and post reviews.
- Owner of the project planning documentation, RAID logs and success criteria measurement
- Management of all project stakeholders, customers, and 3rd party supplier partnerships
- Lead the Data ETL process, ensuring critical business data from legacy ERP platforms transfers seamlessly onto our platform.
- Design and deliver training and induction programs, educating new customers on how to drive business value and efficient business processes through the adoption of technology.
- Partnering with customer success teams, identify, evaluate and analyse customer needs to configure the best solution and deliver on those needs.
KNOWLEDGE / EXPERIENCE
Required:
- You will have a minimum 1-2 years of project management experience
- You have previous experience working on new customer onboarding projects
- You are structured and deadline driven
- You are experienced at delivering end-customer training programs
- You are tech savvy with experience in working hands-on with data
- You have experience in managing large groups of stakeholders
Desired:
- Project Management qualifications / certification
- Good technical knowledge and understanding of the full software development lifecycle
This is a hybrid role where you will be required to be in the office 2 days a week. The office is a 5minute walk from Aldgate metro station.
Job Types: Full-time, Permanent
Salary: £50,000.00-£55,000.00 per year
Benefits:
- Work from home
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
Ability to commute/relocate:
- London: reliably commute or plan to relocate before starting work (required)
Experience:
- Project Management: 1 year (preferred)
Work Location: In person
