Food and Beverage Section Leader Milton Keynes, England
Job description
F&B SECTION LEADER
RESPONSIBLE TO: Restaurant Manager and Assistant Restaurant Manager
HOURS OF WORK: As required
APPEARANCE: To be dressed in a smart and professional manner in conjunction with the Quality Standard of Hotel La Tour and as stated in your handbook.
LIAISON: Management, all HOD’s, Staff, External Suppliers and Contractors
DUTIES AND RESPONSIBILITIES
1. To supply the highest possible level of guest care and service to the guests, internal and external.
2. To understand and adhere to the statutory food hygiene rules and regulations as required by law.
3. Ensure you are fully conversant with all equipment with the department to utilise the equipment’s maximum potential.
4. In the absence of a senior colleague you are to meet and greet and seat the guests at their tables ensuring they are satisfied with their meals and service they receive.
5. To ensure that the Restaurant is laid correctly for food service requirement.
6. To be responsible for all tables within your section, liaising and directing the runners to ensure smooth service all through the guest experience
7. To have a full knowledge of all food that is on the menus and understands what accompaniments are to be served with each dish, and to upsell side dishes at all opportunities
8. To report all comments, criticism to HOD or member of Management on duty.
9. Ensure all mise en place is ready for service.
10. Ensure all tableware is clean and polished and placed on the tables in accordance with standards.
11. To make all guests feel welcome and comfortable.
12. Be responsible for the daily cleaning of the department.
13. To assist other departments in their busy/peak periods if required.
14. To co-operate with other departments to your best ability to ensure guest satisfaction.
15. To understand and adhere to the statutory licensing, safety and hygiene rules and regulations as required by law.
16. To handle cash, issue change and use POS in accordance with hotel policy ensuring the customers bill is accurate
17. To adhere to control procedures as set by Management for the security of monies and stock.
18. To be fully competent in the use of SevenRooms Table Bookings System, PDQ Machines, and POS systems.
19. To have a full and clear understanding of all allergens within dishes on the menus
STAFFING
1. To take an active role as a team member, welcoming new members of staff, assisting with their training and participating fully in all on-going training initiatives.
2. As part of the larger team in maintaining the standards of the centre, to be available for any reasonable assistance you may be requested to give in other areas of the Centre as business demands.
TRAINING
1. To attend training sessions conducted by your supervisor.
2. To be committed to the ideas and beliefs of the Companies Living the Tour programme.
3. Your work will be assessed throughout your employment as and when deemed necessary by your supervisor, with regular six-monthly appraisals being evaluated and recorded.
HEALTH AND SAFETY
1. To ensure that the Company Health & Safety procedures are implemented within the department.
2. To be aware of all legislation that is relevant to your work and ensure that all legal requirements are met, including: licensing, Health and Safety at Work, COSHH, Environmental Health, Fire Precautions, Manual Handling and any others.
GENERAL RESPONSIBILITIES
1. To ensure the accuracy of all information and respect its confidentiality.
2. To carry out any other duties as reasonably requested by your management team.
3. As part of the larger team involved in maintaining the standards of the hotel, to be available for any reasonable assistance you may be requested to give in other areas of the hotel as business demands.
4. To be a valued member of Team La Tour, helping and advising colleagues where required, always promoting the image of the hotel and that of the company through active sales activity and a positive approach
5. To be aware of the security of the Hotel and the people in it. Be familiar with all emergency procedures and act positively both in the event of an emergency and to prevent one.
You may be called upon to perform duties comparable with the above, which describes only the primary features of the job and all other duties, which may be reasonably assigned by the General Manager. Your work will be assessed throughout your employment as deemed necessary by Management, with regular appraisals being evaluated and recorded.
Job Type: Full-time
Salary: £11.50 per hour
Schedule:
- 10 hour shift
- 8 hour shift
Ability to commute/relocate:
- Milton Keynes, MK9 3FP: reliably commute or plan to relocate before starting work (required)
Experience:
- Hospitality & Catering: 2 years (required)
Work Location: One location
