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Big White Ski Resort is currently seeking an experienced Food & Beverage Supervisor to lead the team at Clocktower Coffee Co. for the 2023/2024 winter season.

Duties and responsibilities include:

• Leading a group of up to 10-12 staff in a fast-paced environment, while maintaining a high level of hospitality and service standards
• Maintaining a strong presence on the floor and leading the team to ensure that all assigned tasks are complete, service standards are upheld and staff grooming is maintained
• Providing on the floor support to all team members to maintain guest satisfaction levels
• Assisting the Clocktower Coffee Co. Manager with supervising the outlet while on shift
• Ensuring the safe and responsible service of alcohol at the venue at all times - all team members must abide to all liquor laws and the terms and conditions of a food primary liquor license at all times
• Working with the Events Coordinator to execute all Food & Beverage events
• Performing daily administrative duties relating to payroll, event management, ordering and requisitions
• Assisting with providing training and support to all team members to achieve guest satisfaction
• Assisting with SWP & SJP training, ensuring that all team members adhere to these standards at all times
• Communicating with the management team through writing in manager logs and also verbally on a daily basis
• Managing all aspects of employee success through 1-on-1s and team coaching
• Working with the Events Coordinator to execute all Food & Beverage events
• Entering data for financial reporting, menu printing etc.
• Assisting with monthly inventory counts

Position requirements/skills:

• Minimum two years' experience in a fast-paced restaurant/cafe environment in a leadership role
• Ability to stay focused and organized in a fast-paced environment
• High knowledge of computers and Squirrel systems (or other POS systems)
• Cash-handling experience
• Barista experience is considered an asset
• Hospitality training is considered an asset
• Must be 19 years old
• Valid Serving it Right Certificate
• High level of attention to detail
• Excellent communication skills in written and verbal correspondence
• Problem-solving skills
• Customer-service driven
• Ability to maintain a high level of professionalism and grooming at all times

Physical demands:

• Ability to work long hours, and expected to work overtime in busy periods and holidays
• Ability to remain on feet for extended periods of time
• Ability to lift 50lbs, and bend and push repeatedly

Start date:
November 6th, 2023