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Role Proposition:

Do you love skiing or snowboarding? We are looking to hire a Food & Beverage Assistant Manager to join our stellar team. Are you a people leader who can talk with just about anyone? As a Food & Beverage assistant manager, you will oversee the food & beverage operations and ensure established Sun Peaks Resort Standards of Service are executed professionally and consistently. Masa’s is a high-volume and fast-turnover restaurant; therefore, you will need to perform well under pressure. We offer flexible shifts and a welcoming team in an awesome slope-side bar and grill. If this sounds like the ideal work environment, fill out an application to work, live and play where you belong.

Physical Requirement:

Medium, work activities involve handling loads between 10 and 20 kg; Predominately in an indoor setting.

Accountabilities:

Service/Operations:

• Oversees the food & beverage operations and ensures established Sun Peaks Resort Standards of Service are executed professionally and consistently.
  • Supervises food orders and ensures delivery of food & drinks and guest bills promptly
  • Ensures all checklists, requisitions and proper opening and closing duties are completed
  • Ensures Health & Safety Regulations are permanently adhered to
  • Assists in any F&B Department Outlet as business volumes dictate
• Takes sections and waits on tables only as needed based on business volumes
• Takes note of opportunities to improve processes and remove barriers that weaken the guest experience

Guest Experience:

• Champions guest resolution using established Sun Peaks Resort Standards of Service
• Interacts with guests throughout their food and beverage experience with a focus on delivering a quality experience
• Drives customer loyalty by building individual connections with guests
• Acts as an ambassador of Sun Peaks
• Solicits feedback from guests and provides ongoing suggested improvements to the Food and Beverage Leadership
• Resolves guest complaints
• Ensures the ongoing health and safety of the team through the application of guidelines and regulations

Team Commitment & Collaboration:

• Actively participates as part of the food & beverage hiring team while following SPR hiring processes, including screening, interviewing and reference checks
• Assists the F&B Managers in training Bartenders, Servers, and Support Staff
• Supervises the F&B team, finding coaching opportunities throughout each day, ensuring continued growth and development for all team members, documenting appropriately
• Provides the F&B Managers timely feedback regarding Bartenders, Servers, and Support Staff and opportunities for growth or performance management needs
• Advises the F&B Managers of team member advancement readiness when aptitude & engagement presents in entry level positions
• Ensures team members have current knowledge of menu offerings and pricing
• Encourages and builds mutual trust, respect and cooperation among Front of House and Back of House team members, ensuring team members are treated fairly and equitably
• Assists in emergencies, making prompt decisions in the best interest of the guest and the staff

Ideal Candidate:

• 2-3 Years of supervisory experience
• 1-2 Years of managerial experience in a high-volume restaurant
• Serving it Right Certification
• Point of sale system experience
• Excellent food and drink knowledge
• Ability to work as a team as well as independently
• Unparalleled attention to detail
• Ability to motivate and support a team in a fast-paced environment, creating an innovative culture
• Passion for guest service and the proven ability to consistently anticipate guest needs
• Excellent organization and time management skills with the ability to multi-task
• Basic understanding of business acumen
• Strong communication skills and ability to bring a team together to work towards a common goal

What you can expect from us:

The Sun Peaks Resort culture encourages individual initiative and a collaborative approach to delivering our guests' finest mountain resort experience. We value innovation and development that contribute to business success and personal growth. We also know you have a life outside of work and encourage work-life balance, including reaping the benefits of living in a resort and the mountain’s summer and winter activities.

A sneak-peak into some of the perks and benefits our Full-Time employees enjoy:

• Full access Winter/Summer Season Lift, Trail and Golf passes
• 3 weeks of paid vacation
• Dining discounts within our hotel & resort outlets
• Benefits plan and additional wellness components, including Health Spending Account and EFAP
• Eligibility for our ‘Pay for Performance’ incentive bonus program (after the qualifying period), awarded to our top performers
• Participation in the RRSP and matching DPSP programs
• Retail discounts in Resort owned outlets
• Reciprocal programs with partnering resorts & hotels
• Friends and family hotel rates
• Continued professional growth and development opportunities

Every year we welcome guests and employees to our resort from various backgrounds, and we are committed to building and sustaining a diverse and inclusive workforce at Sun Peaks Resort. As an equal-opportunity employer, we encourage applications from all qualified individuals.