Food and Beverage Assistant - Club Lounge Knutsford, England
Job description
We have an opportunity for a full time Food and Beverage Assistant to join our Club Lounge Team, in Knutsford.
The Mere Golf Resort & Spa is a destination for business and pleasure, with an 81 bedroomed hotel, expansive wedding and event spaces, Championship golf and an award-winning spa, set in the heart of the Cheshire countryside. Our luxury conference and event suites cater for up to 550 guests. Whether it’s a corporate event, a meal for two in our two AA rosette restaurant or a spectacular wedding celebration, we’re passionate about world class hospitality and a luxury experience. The 150 acre estate offers premium hospitality, and a personal guest experience. As a business employees are placed at the heart of everything. Therefore a comprehensive training and development program is available to everyone, and as a result of our growth excellent long-term career opportunities are at the forefront of every position we recruit.
As our Food and Beverage Assistant, you will be a highly organized and pre-emptive character who is truly passionate about hospitality and customer service. From a warm and friendly welcome, to a detailed description of menu options, you'll be attentive and engaging at all times. Reporting to the Club Lounge Manager you will play a vital role in delivering the highest standard of customer care, and ensuring each guest feels truly indulged by their experience.
In return as our Food and Beverage Assistant, you will receive some excellent benefits, including:
- Uniform provided
- Free Parking
- Employee of the month
- Employee Assistance Programme
- Up to 28 holiday days a year which increase with length of service
- 20% off food in all outlets
- Discounted health club membership
- 20% off spa treatments
- 10% off spa products
- Use of the golf course & driving range
- Preferential rates for hotel accommodation
The Food and Beverage Assistant duties and key responsibilities include:
- To serve all food and beverage to the guest in accordance to the brand SOPs.
- Clear and set tables as required.
- Ensure that all daily tasks are completed within time guidelines to ensure that all company business requirements are met and recorded in the correct manner.
- To comply with health and safety rules that all corridors and service rooms are cleared of room service trays.
- To ensure public areas are always kept clean and tidy.
- To maintain a good working knowledge of all the menu within the department i.e. Breakfast, evening, wine & bar menus.
- Ensure food and wine product knowledge is up to date and to use this knowledge to upsell at every opportunity.
- To maintain a good working knowledge of the facilities within The Mere Golf Resort and Spa, and its history.
- To ensure that the restaurant is always set up and broken down to the correct company standards.
- Take orders for both food and drink, and ensure all documentation and transactions are recorded accurately.
- Take payments and ensure all monies handled are reconciled at the end of the shift.
- Ensure the areas that you are responsible for are adequately stocked and appropriately available to meet customer and colleague needs and requirements.
Preferred Skills and Experience
- Previous bar or waiting on experience
- Strong communication skills
- Proven experience of delivering high level customer services
If you feel that you have the skills and experience to join our friendly team at our stunning and unique venue as our Food and Beverage Assistant, please click ‘apply’ today.
