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We have an exciting opportunity to join our fantastic front of house team in one of the most iconic buildings of London’s skyline – The Shard. This amazing vertical city is representing a new approach to expanding the urban landscape and includes offices, restaurants & bars and public spaces with breath-taking panoramic views.

This role is a great opportunity to be part of the professional and fervent team we have on site. We are looking for people who are passionate about delivering customer service excellence and willing to go above and beyond to create exceptional experiences for our clients and their guests at this iconic building.

To be successful in this role you will care passionately about creating a positive environment by delivering an exceptional welcome to all visitors. You will be an expert in customer service who will be supporting the team in building strong working relationships with clients, visitors, guests and external contractors. You will also have excellent communication skills and manage challenging situations. Working within a well-established team and environment, you will have the opportunity to get involved in everything that happens around the front desk from meet & greet to administration tasks, meeting room bookings and daily events.

This is a Monday to Friday, 40hrs per week role with weekly rotational shift patterns within the time frame of 07:30am – 19:00.

Salary £32,560pa

IND1

About The Role

Responsibilities –

• Be a Guest Experience Maker, by ensuring an engaging, quality and memorable experience to all guests of the building
• Offer a seamless service to all internal and external guests
• Enjoys exposure to dealing with VIP clients and high net worth individuals
• Providing a 5 star meet and greet to all visitors promptly, efficiently and complete all related security procedures in a timely manner including offering all appropriate service to ensure a smooth execution of the visitor journey
• Be a team player, by contributing with all tasks
• Possesses IT Skills, Microsoft office, phone and email etiquette

‘What OC are made of’

• ‘We Care about You’ – Employee satisfaction and happiness is at the heart of everything we do and we have various initiatives in place such as an employee wellness programme, Perkbox, Mental health first aid training among others.
• ‘We Invest in You’ – We offer Bespoke learning and development and career progression opportunities thorough our Learning Academy, as well as qualifications through our apprenticeships scheme.
• ‘We are One’ – We are a diverse and inclusive company and are proud to have over 45 different nationalities working with us. If you join OC, you become a member of the OC Family where we value teamwork.
• ‘We Appreciate You’ – We have reward and recognition schemes, The OC Spotlight Awards, long service awards and social events all in place to reward the success of our people.
• ‘We Give Back’ – Giving back is a key part of our business plan. We support charities throughout the year in fundraising, we offer volunteering days which not only enriches our team members but also helps our communities in need. We also encourage social mobility by partnering with organisations that help people get into the corporate world.

Required Criteria

• Front of House
• Excellent Customer Service
• Strong Communication

Skills Needed

Reception skills, Communication, Teamwork

About The Company

We help our clients deliver unique and engaging experiences for occupiers, residents and their visitors. Our people are dedicated to delivering memorable world-class experiences, every day. Fostering a sense of community is now fundamental to the customer experience, and we know how to make every interaction special. Our people are the first touch point representing our clients and are dedicated to turning visitors into brand advocates.

Every space is unique, so we tailor our service style, look and operation to your exact requirements. We have an outstanding track record in collaborating with multiple stakeholders, service providers and managing agents.

Company Culture

We Are a People Business

We recognise that it is our people who bring our brand to life. Our business is structured to find and nurture anyone looking for their next career step in customer service.

Whether you feel you would be best suited in a steady Monday to Friday office role, planning and delivering exciting events, or perhaps looking after residents’ needs in a luxury apartment building, OC has a huge array of opportunities.

We celebrate personality and passion, just as much as previous work experience. With roles ranging from entry level to experienced managers, we welcome all applications.

Company Benefits

Vacation, Paid time off, Paid sick days, Retirement plan and/or pension, Office perks, Employee development programs, Opportunity to travel, Long service recognition, Perks Card, Work With Charities, Social Opportunities, Employee of the Month, Employee Recognition Scheme

Salary

£32,560.00 per year