FOH Team Leader London, England
Job description
Our Company
Our Restaurant Hub is the first of its kind, bringing together a collection of diverse brands from our Boparan Restaurant Group portfolio to a retail environment near you. Our Hubs are made up of some of our much loved brands: from Carluccios Caffe, Slim Chickens, Ed’s Easy Diner, Gourmet Burger Kitchen to Harry Ramsdens, a little something for everyone.
We pride ourselves in delivering the best service and standards to our customers each and every time, and we know that in order to achieve this, we need amazing people on board to continue our mission- and that’s where you come into the mix!
Key Purpose of the role:
You’ll be a shining star when it comes to the role of a FOH Team Member, leading by example and exceeding expectations at every turn. In addition, this role plays a key part in assisting the management team in meeting all business standards and legal requirements. The FOH Team Leader is expected to understand each section in the restaurant and kitchen areas, ultimately supporting the FOH across all areas, but at times may be required to support the BOH team. The FOH Team Leader will always create a customer focused environment, anticipating customer and team needs along with enthusiasm and professionalism, in order to drive repeat business, success and brand loyalty.
Responsibilities:
In addition to FOH/ BOH Team Member responsibilities
Be responsible for opening and closing the store to company standards.- Be able to complete end of night cash management procedures.
- Ensure that you comply with legislation regarding Security, Health & Safety, Food Hygiene and Licensing laws and as per training provided.
- Coaching and training new and existing team members.
- Delivering our food and drink to specification, understanding the importance of quality and consistency.
- Assist in overall day to day management, for both Front of House and Back of House displaying a professional attitude and appearance at all times.
- Ensure that all audit/ inspection requirements are adhered to, including Health & Safety and Food Safety Audits, Stock management, Financial Audits and Environmental Health visits.
- Supports the management team to control costs without compromising standards and the customer experience.
- Can fully explain and demonstrate the allergen procedures.
- Communicate key messages to the team.
- Talk to and gain feedback from the guests, dealing appropriately with any complaints.
- Get involved in team meetings.
- Motivate the team through recognition and positive feedback.
What’s in it for you
- 50% Discount off your total bill for you and 5 friends in all of our brands (T&C's apply)
- Wagestream Membership - You can withdraw your accrued earnings as the month passes by! Flexy money!
- Exclusive access to discounts on 1000's of online and high-street retailers, and restaurants
- 28 days holiday
- Discounted Food on Shift
- Training and development opportunities
- Apprenticeship opportunities
- Employee assistant programme
- A lucrative 'refer a friend bonus scheme'
Are you a natural people person? fun? Eager to learn? We would love to have you as part of our team! Come join us!
INDFOH
