Floor Staff London, England

Liverpool Street Grind

Full Time London, England 12.5 - 14 GBP HOURLY Today

Job description

Grind is a hospitality company that lives in London. Since opening Shoreditch Grind in 2011, the brand has expanded across London with restaurants and café-bars, burning the candle at both ends to serve coffee, food, and cocktails to a killer soundtrack.

We are looking for driven and experienced floor staff who are passionate about the hospitality industry and progressing their career. The atmosphere in Grind is fast-paced and vibrant, with strong emphasis on quality service. As a GRIND floor staff member, you will be quick on your feet, confident in delivering our GRIND steps of service and never mind getting your hands dirty!

To be eligible for this position, you will need to have 1 year of experience working in a restaurant (or similar) customer-focused environment and have a clear understanding of what it takes to deliver 5 star customer service.

Role Responsibilities:

Provide a memorable experience for any and every customer that visits
Maintain a positive and friendly approach to colleagues and customers
Possess full understanding of GRIND Steps of Service
Deliver exemplary service in line with our Steps of Service procedures
Adhere to company values and rules of professional conduct
Wear full and correct uniform always
Undertake regular training programs
Work to support a busy team and contribute to team-driven results

Skills Required:

Ability to work well under pressure and use initiative
Possess strong communication skills to enable effective dialogue with colleagues and customers
Ability to problem solve and escalate complaints accordingly
Dedicated team-player, who strives for excellence and leads by example
Strong time-management and prioritisation skills

Perks & Benefits:

Crew Card Membership - 50% off all Food & Beverage at every Grind restaurant and cafe-bar.
Retail discount on Grind at Home products
Up to £300 referral bonus
3 month Retention Bonus
Invitation to our Social Events
Access to Wellness Scheme

If this gets you going we would love to hear from you, please submit a copy of your CV alongside your application.

Only those eligible to work in the UK or have a valid UK work permit/visa will be considered for the above position.

Grind is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all candidates and employees.

We'll see you at the Grind!

INDFOH

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