Flight Ticketing Agent Remote
Job description
The role can be based out of either the Witney office in Oxfordshire, Shepherd's Bush office in London or it can be fully remote.
The work pattern for this role is 9-5:30pm Monday to Thursday and 9-5pm on Friday.
About us
Audley Travel is an award-winning, consistently recognised tour operator that specialises in tailor-made travel in over 80 countries. Our clients come to us because we are the true experts of the region and use our knowledge to provide meaningful travel experiences. Our employees are passionate about travel and exploring other cultures. In 2021, we proudly celebrated serving our travel clients for 25 years. Take a look at our video below to get a real taste of who we are and what we love doing:
https://www.youtube.com/watch?v=H-AhWeqsvds
The role
As a Senior Ticketer, you will be responsible for accurately and efficiently issuing airline tickets, working to set time-frames and completing the accompanying administrative duties. You will carry out the necessary quality checks to minimise financial penalties caused by errors and you will also look for opportunities to make cost savings by purchasing tickets in more cost-effective ways. A Senior Ticketer will also manage the Ticketing Helpdesk and airline queues on a rota basis whilst assisting the wider Ticketing team.
Your responsibilities will also include:
Issuing published fares in the flight system, making sure all names and flights are held accurately and that all fare rules have been met
Issuing contracted fares using instant ticketing or manually building the ticket in the flight system, making sure all names and flights are held accurately and that all fare rules have been met
Identifying where cost savings can be made by more intelligent ticketing or using different contracts.
Reading, understanding, and applying fare rules as per airline contracts . Understanding the terminology associated with the rules and fare notes
Managing the airline queues, understanding the actions required and clearly communicating the message and implication to the Country Specialist in a timely manner meeting any deadlines set by the airlines
Manning the ticketing helpdesk, prioritising and then dealing with reissues, refunds, upgrades, and all other associated ticketing work, ensuring all queries are dealt with correctly and within set time frames and avoiding ADMs
Able to advise and support others in the team with ticketing queries when necessary
About you
You will have extensive experience of using Galileo GDS in a ticketing capacity, be highly organised a have a strong attention to detail.
Additional experience required:
Proven ability to meet deadlines and manage time effectively
Very good communicator at all levels within a business
Flexible and willing to turn hand to any reasonable task
Strong team player who is comfortable working independently
Excellent role model to the team
Previous travel industry experience is essential
Experience using GDS Galileo/Smartpoint
What you’ll get in return
Holiday – 25 days rising to 30 with length of service
A day off for your birthday
Smart Working – This provides the opportunity for all of our employees to have more choice and flexibility when it comes to deciding where, when and how we work within the UK
Healthshield health cash plan
PERKS Benefits Platform – access to discounts and cashback with hundreds of retailers
At-cost Audley trips and access to staff travel discount websites
Sabbatical leave
Enhanced family leave
Long service awards
We believe it's our people that make the difference and who build Audley into the success it is today. We pride ourselves on enabling people to reach their full potential through promoting and celebrating a diverse and inclusive working environment.
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