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Aspinal of London are looking for a Flagship Store Manager to join our iconic store in Regent Street St James'. The Store Manager is accountable for driving store performance, managing a small team and overseeing operations whilst being an ambassador for the Aspinal of London brand. Customer satisfaction and going the extra mile is at the heart of the Flagship experience.

The right candidate will be someone who is persistent, thorough, systematic, precise and has an innate need to get things right. No two days at the Flagship are the same as this role will also involve the management of the VIP area upstairs which will regularly host press events, top customers, board meetings and trainings. The ability to work under pressure and being agile are essential to this position.

PRINCIPLE DUTIES:

Leadership

• Accountable for owning and driving Regent Street St James' Flagship to exceed business expectations.
• Demonstrate effective management by flexing between coaching and directive leadership as appropriate.
• Actively develop internal talent and support the succession plan across the whole of Aspinal of London.
• Responsible for the overall employee engagement for the flagship.
• Build effective working relationships with support functions including marketing, warehouse, visual merchandising, brand and HR.

Commercial

• Own and monitor the sales, KPI's and service results.
• Instil a culture of exceptional customer service through the team by constantly pushing the boundaries to enhance sales, KPI's and service performance; empower all employees to do everything necessary to satisfy the customer within given parameters.
• Use all available tools to analyse sales performance weekly and monthly.
• Provide qualitative feedback to the Regional Manager on all merchandise issues, customer comments and employee opinion and agree any next steps.
• Actively monitor competitor activity and react accordingly; provide feedback to Regional Manager.

Operations

• Responsible for cascading business announcements and communications to the team.
• Responsible for the communication to the team of expected retail standards and targets; monitor and address any concerns in line with company procedures.
• Work with the Regional Manager to identify future staffing requirements and agree activity necessary to source the best candidates based on financial KPI's.
• Review staff deployment regularly to ensure that the store is resourced effectively.
• Manage the company KPI's in line with company procedures to achieve targets.
• Responsible for adhering to all company procedures and compliance targets including inventory control, damaged and defective goods, stock loss and stock takes, discounts and cash and credit controls.
• Responsible for delivering the VM and back of house standards in line with company expectation.
• Understand and properly execute all systems, POS procedures, and store operating procedures including; opening and closing procedures, rotas, holidays, sale and promotions, house-keeping, events etc…
• Ensure the timely completion of all HR related paperwork including contract and change of detail requests, new starter forms, leaver forms and probation reviews.
• Responsible for managing specific P&L budgets for the store set by the Regional Manager, including payroll, canteen and staff welfare, entertainment and sundry costs.
• Create a safe and healthy environment at all times for staff and customers

OTHER:

• May be required by the Regional Manager to deliver agreed retail projects.
• Must be flexible to work 5 days out of 7.
• The role is based in the Flagship but may also be required to work from time to time in other Aspinal of London stores and concession locations in and around the business.

KPI'S:

• Sales vs Target %
• Conversion %
• Productivity £ / Hr
• ATV / UPT
• Refund Conversion %
• Payroll vs budget %
• Stockloss %
• Customer Experience
• CRM %
• HR metrics – turnover, retention, absence

BENEFITS:

• Comprehensive Training & Induction
• Generous Product Discount
• Competitive Salary
• Cycle Scheme