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Job description

Sephora is a renowned beauty retailer at the forefront of the cosmetics industry. Our vibrant stores offer an extensive range of high-quality skincare, makeup, and fragrance products. Join our team as we empower individuals to express their unique beauty and provide exceptional customer experiences.

We are currently seeking highly motivated individuals to join our team as Customer Care Advisors on a fixed-term basis during our peak season. As a Customer Care Advisor, you will play a vital role in delivering exceptional customer service to our clients. You will be responsible for addressing customer inquiries, resolving issues, and ensuring customer satisfaction. This role requires strong communication skills, a passion for beauty products, and the ability to thrive in a fast-paced environment.

Key Responsibilities:

· Provide outstanding customer service through various channels such as social media, email, and chat.

· Assist customers with product inquiries, order status updates, and general questions about Sephora's offerings.

· Resolve customer issues efficiently and effectively, ensuring a positive resolution and customer satisfaction.

· Maintain a thorough understanding of Sephora's products, promotions, and policies to provide accurate and up-to-date information to customers.

· Utilize various software systems and tools to process orders, track shipments, and manage customer accounts.

· Collaborate with cross-functional teams, including logistics, warehouse, and marketing, to address customer concerns and provide timely solutions.

· Identify opportunities for process improvements and share customer feedback with the relevant teams to enhance the overall customer experience.

· Stay updated with industry trends, new product launches, and beauty tips to provide personalized recommendations and advice to customers.

Qualifications:

· Previous customer service experience, preferably in a retail or e-commerce environment.

· Excellent verbal and written communication skills with a strong command of the English language.

· Passion for the beauty industry and knowledge of various beauty products, brands, and trends.

· Ability to multitask and navigate through multiple software systems efficiently.

· Strong problem-solving skills and the ability to remain calm and professional in challenging situations.

· Availability to work flexible hours, including evenings, weekends, and holidays, as per business needs.

· Self-motivated and adaptable to a fast-paced, constantly evolving environment.

· Experience working with customer relationship management (CRM) software is a plus.

· Please note that this position is a fixed-term role based on the peak season demands of the business and will have a specific start and end date.

If you are passionate about beauty, have exceptional customer service skills, and thrive in a dynamic environment, we invite you to join our team as a Customer Care Advisor at Sephora.

We look forward to welcoming you to the Sephora family!

Job Types: Full-time, Fixed term contract, Graduate
Contract length: 6 months

Salary: From £21,000.00 per year

Schedule:

• Day shift
• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Northampton: reliably commute or plan to relocate before starting work (required)

Education:

• Diploma of Higher Education (preferred)

Experience:

• customer service: 1 year (required)

Work Location: In person

Expected start date: 01/09/2023