First Line Manager

Bristol

Bristol Customer Service Centre (LM0037)
Permanent
Full Time

Grade 3

Shift Pattern 5/7 - Mixture of earlies and lates 05:00 - 14:00 and 13:00 - 22:00

Alternate Tuesday to Saturday and Sunday to Thursday

Salary £33,000 per annum + potential bonus

Our passion at Currys is helping everyone enjoy amazing tech. We’re proud of the service levels we provide for our customers – online, in-store or in their homes. And it’s all down to our people, 30,000+ capable and committed colleagues, learning together, growing together, making us amazing and celebrating the wins.

Join us as a First Line Manager and you'll be making the magic happen in our Customer Services Centres. You’ll be coaching and motivating your team to make every step of the distribution operation first-class, so we keep making amazing happen for our customers. You’ll be finding what works well and making it work better. You’ll do it because you love delivering the best customer service, and you get a buzz out of resolving logistical and practical challenges affecting your team or our customers. It’s a great feeling, one you’ll get to experience often.

As part of this role, you’ll be responsible for:

Overseeing the running of the site, staffing and other resources
Motivating a team of delivery drivers, warehouse teams and support colleagues to deliver on targets
Providing regular and consistent performance feedback
Influencing operational decisions

People skills are one thing, but you’ll go a step further here by providing mentoring that puts performance improvement first. You won’t stop in your pursuit of the best, for your team, the business and yourself. Our future and your future, you’ll take charge of them both.

You will need:

Some experience or exposure to people management
Transport compliance knowledge would be advantageous
Customer service experience
A track record of contributing to operational success
To be confident working and developing a team to deliver for our customers

We know our people are the magic ingredient in our success. That’s why we reward you with benefits that go deeper than just the day-to-day. Benefits that work for you, your lifestyle and your career. They include:

Performance related bonus
Competitive pension scheme
Product discounts on the latest tech
A range of wellbeing initiatives
6 weeks of annual leave (inclusive of bank holiday entitlement)

Beyond that, we’ll be with you every step of the way, enabling you to get the most out of your role, grow your skills, your way, and see your career develop in the way you want. Unbox your passion at the UK’s best-known retailer in tech.

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