First Level Analyst (12 Month Secondment) Livingston, Scotland
Sky
Full Time
Livingston, Scotland
31398 - 53872 GBP ANNUAL Today
Job description
We believe in better. And we make it happen.
Better content. Better products. And better careers.
Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate.
We turn big ideas into the products, content and services millions of people love.
And we do it all right here at Sky.
Job Description
What you’ll do:
- Logging, recording and prioritising all incidents received in to the Service Desk
- Contributing to the effective service provision of the Service Desk Team, adhering to processes and guidelines
- Ensuring online requests, incidents and requests are assigned and dealt with in line with SLAs
- Advising and assisting team members with service provision
- Providing 1st line support for all of Sky’s IT infrastructure.
- The candidate must demonstrate a significant interest in technology and bring with them both excellent customer service and communication skills.
What you’ll bring:
- Answering Service Desk calls in a timely fashion and providing 1st Line technical support
- Ability to confidently communicate verbally and written in either Italian or German
- Recording and prioritising all incidents received into the Service Desk
- Supply warm transfers to Service Desk Technical Specialists with appropriate professionalism
- Work closely with 2nd line and other support teams within Workplace Technology
- Adhere to Sky’s health and safety policies and procedures; report any safety issues to line management; and participate in Sky’s objective to be a safe and healthy workplace.
Team Overview:
You'll take responsibility for providing effective 1st line support to users via the Service Desk, including support of systems, servers, and networks. The existing infrastructure primarily consists of Windows 10, Mac OS & mobile devices, and several largely bespoke applications as well as Citrix based desktops and applications.
We bring the best from the global market into Sky – we buy technology, marketing, corporate, operational services and editorial production solutions. We are an international team working with our stakeholders our partners to curate the most effective and efficient customer-led operating model. High ethical standards are embedded in our team, and we engage our supply chains in creating a sustainable future!
Group Enterprise Technology Solutions
Our Group Enterprise Technology Solutions team keeps Europe’s biggest entertainment brand running smoothly by providing the digital technologies, tools and systems our colleagues need to work productively and collaboratively no matter where they are. Our team is built around five core capabilities: Enterprise Resource Planning platforms; workplace solutions; enablement and automation; value stream realisation and governance; and transformation and change management.
The rewards
There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks! Here’s a taster:
- Sky Q, for the TV you love all in one place
- The magic of Sky Glass at an exclusive rate
- A generous pension package
- Private healthcare
- Discounted mobile and broadband
- A wide range of Sky VIP rewards and experiences
Inclusion & how you'll work
Recognised by The Times and Stonewall, we take pride in our approach to diversity and inclusion. Investing in society, fighting racial injustice and setting ambitious targets for representation at Sky.
We’ve embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You’ll find out more about what hybrid working looks like for your role later on in the recruitment process.
Your office space
Livingston Watermark House
Our lively campus is a free shuttle bus away from Livingston South train station and the town centre. Plus there’s onsite parking available for cars, motorbikes and bicycles.
You’ll be well fed at our subsidised canteen, and you can keep in shape at our onsite gym – or play a game of pool or table tennis.
We'd love to hear from you
Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It’s a place where you can explore what if, how far, and what next.
But better doesn’t stop at what we do, it’s how we do it, too. We embrace each other’s differences. We support our community and contribute to a sustainable future for our business and the planet.
If you believe in better, we’ll back you all the way.
Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Sky
careers.sky.com
Isleworth, United Kingdom
Dana Strong
$10+ billion (USD)
10000+ Employees
Company - Public
Broadcast Media
1989
