first assistant manager Portland, OR
Job description
Ensure a commitment to safety through consistent and professional behaviors in performance of job requirements that demonstrate safety is a fundamental value that guides all aspects of our work. Perform related duties as required.
Serve as a good steward of TriMet by regularly utilizing our transit system to maintain a strong and current understanding of customers’ experiences and of TriMet’s product and service offerings.
1. Provide direction and set standards for excellence in internal and external customer service. Promote professional and courteous behavior with a creative approach to problem resolution that creates a positive experience for the customer. Model and hold staff accountable to be sensitive to the special needs of customers, including those from culturally diverse backgrounds, the elderly, persons with disabilities, or other vulnerable populations.
2. Responsible for the effective management of employee and labor relations issues for one or more of Bus Operators, including investigation, documentation and administering disciplinary action as required.
3. Evaluate individual and departmental performance. Provide individual coaching, mentoring and counseling as required to enhance performance. Monitor progress toward achieving individual and collective performance goals, provide feedback and recognize achievement.
4. Actively support safety and security practices through rigorous curriculum and regular reinforcement of safety standards by managing the performance of bus operators.
5. Develop a work environment that is inclusive, respectful and in full partnership with members and officers of the ATU. Ensure consistent application of policies, procedures and labor agreement throughout the workforce. Develop and maintain a productive, principle-based, and creative problem-solving approach to employee and labor relations' issues. Establish, evaluate and ensure sustained excellence in operational performance through clearly defined objectives and measurements, regular monitoring of performance indicators, and continuous involvement of transportation workforce.
6. Investigator in charge of basic bus incidents, including producing incident briefs, root cause analysis, and ensuring corrective measures are enacted.
7. Provide direct supervision and leadership, including competency management, to employees and develop positive rapport with personnel and the public to assure optimal transportation employee performance and safe, courteous and reliable service.
8. Actively promote and support diversity in the workplace through staffing, promotions, training, and career development. Model respect for diversity in the workplace.
9. Assist in the documentation, development and implementation of policies, standard operating procedures, communication protocols, business processes, and training programs. Recommend changes as appropriate.
A minimum of four (4) years total credited experience.*
Three (3) years of experience in a transportation, transit, or service-related industry are required.
One (1) year of experience in a lead role in one of the following areas: Control Center, Field Operations, and/or Transportation, is required.
Possession of a valid Class C drivers' license is required.
Or any equivalent combination of training and experience.
- The amount of credit a candidate receives for prior years of experience is based on the relevancy of that experience to the required or preferred prerequisites of the job description. Experience is prorated based on hours worked. LRHR assigns and validates the "credited experience".
Type of Position / Grade / FLSA
Grade 15, Exempt, Non-Union, Full-Time
Salary Range
Minimum: $89,263.00
Maximum: $133,894.00
Salary offers will be determined by a candidate’s education, training and relevant experience. Any final offer of employment will fall within the range stated above. For transparency, we choose to list the full available grade range, however, TriMet’s salary administration process will ultimately determine the final salary offered.
Selection Process
Candidates will be selected based at a minimum on the result of:
1. Application Review (please include: Cover Letter and Resume)
2. Panel Interviews
3. Reference Check
Supplemental Information
Make sure you describe in detail how your education, training and work experience fit with this role. You are encouraged to attach a resume, cover letter, training certificates and/or letters of recommendation with your application. You are permitted five attachments of less than 5MB each.
Internal applicants: Information in your personnel file will not be used in lieu of information requested on your application. Incomplete applications will not be considered. A work record review process is conducted for each TriMet union employee when they apply for an internal position (including non-union positions) at TriMet. The work record review covers one full year of work history and two years of preventable accident history, beginning with the closing date on the job announcement, and reviews time loss, oversleeps, supervisor observation reports (rule violations), and disciplinary actions.
If you are a qualified veteran and would like to apply for veterans' preference points, you will need to reflect your status on the application and attach supporting documentation at the time of application submission.
If you need accommodation under the Americans with Disabilities Act for any part of the application process, contact our Human Resources staff at 503-962-7505, or the TTY line at 7-1-1. Note that we require a minimum of two workdays' notice prior to the need for accommodation.
TriMet is an equal opportunity employer, committed to developing an organization that is reflective of and sensitive to the needs of the diverse community we serve, including veterans, the elderly, and individuals with disabilities.
ADA Statement
As applied to the workplace, applicants and employees must be qualified to perform the essential functions of the job with or without reasonable accommodation. Essential functions may include required job functions performed infrequently as well as production standards related to the quality and quantity of work.
If a person with a disability could meet job qualifications with a reasonable accommodation, TriMet will work with the employee to accommodate the need. If TriMet's accommodation is effective in allowing the employee to perform the essential functions of the job, it need not be the employee's preferred accommodation.
