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Tesco Mobile is the UK’s largest MVNO with over 5 million customers and industry leading customer satisfaction. We’re a totally unique business, a 50/50 joint venture between Telefonica O2 and Tesco that launched back in 2003.

Being part of Telefonica, one of the world’s most creative digital companies, we’re able to open up all sorts of possibilities – not just for customers, but for the people who work for us, too.

Great benefits. Great rewards. High-quality training. Ongoing career development. Flexible working. These are just some of the reasons we attract great talent.

Our inclusive approach to recruitment helps us be a true reflection of our customers and their communities. That’s why everybody’s welcome – it’s time to get everyone in the room.

Job Grade: PCGU / L4

Location(s): Slough/Welwyn Garden City

Closing Date: 14/07/2023

About us

Tesco Mobile is a totally unique business, a 50/50 joint venture between Tesco and Telefónica O2 that launched back in 2003 and has gone from strength to strength as we’ve launched into new services, markets and customer propositions.

Working at Tesco Mobile means being employed by one of our joint venture shareholders – Tesco or Telefónica O2. Our head office roles are advertised with Tesco or Telefónica O2 and retail roles are advertised through Tesco.

Our culture is uniquely Tesco Mobile with a great sense of community, but with all the benefits of working for one of the shareholders as well.

We’re all about the customer and their experience. So if you’re as passionate as us about changing customer experiences for the better in the mobile world, this could be the job for you.

About the team

The Analytics & Insight Chapter sits at the heart of the Tesco Mobile business, providing the business with essential data and insight to drive business decisions, partnering with functions across the business, such as marketing, commercial, digital and channel to understand business needs and then implement solutions.

The Analytics & Insight Chapter, is a diverse one covering financial, sales, behavioral, attitudinal, competitor and customer experience datasets, providing us with a holistic view of our customers and the market, which allows us to live out our mission make customers & consumers the focal point of business decisions. We aim to both inform and challenge the business on developing opportunities and threats and proactively unearth insight to improve business strategy and maximize commercial return to the Tesco Mobile business.

About the role

This role sits in the central Data, Analytics & Insight Chapter and supports our Finance department understand our data, so that we can secure loans from our banking partners to buy handsets. It is an essential and complex role, which requires creativity, attention to detail and a strong use of SQL and Python.

Tesco Mobile is an Agile organization, meaning that we work very closely with stakeholders to understand their needs and goals and then implement the right solution. The role also requires close collaboration with internal data analysts and a strong understanding of our business fundamentals.

The role will require a strong understanding of SQL and relational databases , so that you are able to transform and interpret internal data and provide insight to the business. You will be strong at relationship building and communication, to ensure that briefs are stress tested, to provide maximum value to the business, with presenting findings and influencing stakeholders being a key focus of the role.

Financial reporting is a developing area in the Tesco Mobile business, which means that you will need to be a problem solver and continually work to improve the way that we report financially, to minimize risk for the business.

Tesco Mobile has recently undergone a business transformation and moved to an Agile business, as part of this you will have opportunities to help the Data, Analytics and Insight Chapter to increase its impact in the business.

Key Responsibilities

As a Financial Data Analyst, you will:

- Support the financial function in creating and maintaining financial reports ensuring that the reports are robust and accurate - Belong to the Insight & Analytics Squad and be responsible for end-to-end delivery of reports, ad-hoc requests and visual dashboards.

• Bring your individual expertise to the Squad to deliver at pace using short cycles of experimentation with a ‘fail-fast-learn-fast’ attitude.

• Take part in all Squad ceremonies and events, raising impediments as soon as found to help delivery
• Inspect and adapt your way of working for continuous improvement.

• Embody an Agile mindset and culture to contribute to the growth in Agile maturity of our business.

• Be an autonomous, trusted decision maker able to self-organise, use your knowledge and expertise to deliver the right solution for the customer.

• Provide accurate, insightful and timely analysis to the business to help them make better decisions and enable Tesco Mobile to serve its customers a little better every day.

• Ability to simplify the complex and generate precise insights then communicate them clearly.

• Be a trusted subject matter expert to selected Squads across the business, develop and share business knowledge together and find new opportunities to deliver insight.

• Continually look to improve processes through efficiencies and by applying best practices

Skills/ Experience Required

• Strong attention to detail to ensure that results are robust, accurate and reliable
• Experience in coding complex SQL queries against a large relational customer database, identifying relevant data sources and summarising to provide the insight as identified
• Excellent problem-solving skills with a logical approach
• Good understanding of version control (GitHub), visualisation tools (Power BI), and programming (Python)
• Knowledge of general cloud-computing concepts (Azure)
• Ability to manage stakeholders at all levels to ensure they have access to the right data, at the right time, in the right place
• Skilled at adapting communication for both technical and non-technical audiences
• Highly numerate with a degree in Mathematics/Statistics or similar degree with high numerate content
• Ability to resolve data-related problems
• Ability to collaborate and work effectively in a team but also comfortable with being the owner of a product backlog for your Squad and self-organising to deliver it

Key Stakeholders

• Financial Centre Of Excellence
• Data, Analytics & Insight Product Owner
• PowerBI & Automation Product Owner
• Data Platforms

Telefonica specific / extra information

• Actively support and encourage at all times, compliance with our Business Principles, company policies and best practice in security, legal and regulatory requirements, national and international quality standards
• Safeguard information at all times, paying particular attention to customer data and other sensitive information
• Only access use or disclose information when it is required to fulfil my Telefónica role responsibilities
• Ensure that any systems containing my personal information or team information are updated and accurate at all times
• Recognise the need and seek specialist support to ensure Compliance if uncertain

Tesco specific / extra information

Tesco has become a market leader by doing the little things that really matter for our customers and colleagues. It is part of what makes Tesco such a great place to work and we are proud to have been accredited as one of Britain’s Top Employers.

We are the UK's number one retailer and we pride ourselves on offering a great shopping experience. We are passionate about our food, merchandise and services and will always try to get things right for our customers.

But did you know we also offer great job opportunities? With stores, distribution centres and offices across the UK, we have a vast variety of roles and we are always looking for people who have a hunger to work with customers and colleagues across our exciting business. We believe in treating each other with respect and giving everyone an equal opportunity to get on. It is our people that make the difference every day - helping us make a difference for our customers.

We are proud to have an inclusive culture at Tesco where everyone is welcome and truly feels able to be themselves. At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings to enable us to serve our shoppers a little better every day. We strive to create a workforce that reflects our customers not only here in the UK, but worldwide. Our aim is to attract and welcome a diverse range applicants from all walks of life and we would love to hear from you!

We’ll be sending you emails about the status of your application. To make sure you receive these, please add @O2.com and @telefonica.com to your Safe Senders list.

We’re looking to pay a great compensation package (depending on experience) for this position. We also offer plenty of extras to sweeten the deal, which could include things like bonuses, life assurance cover, health care and lots of flexible benefits.

Also, every employee has their personal development supported with a LinkedIn learning account; plus other role specific learning available through our award-winning digital learning platform - O2 Campus.

We also believe a great work-life balance is important, so we’re open to considering flexible working arrangements. Like to know more, feel free to raise it.

Join us and we’ll encourage you to be bold every day. So take a deep breath, your career is about to go to exciting new places.

If you have any questions around the role then please email [email protected] who will be happy to help.