Financial Crime Escalation Specialist Edinburgh, Scotland
Job description
We are seeking a highly motivated individual who capable of handling a high level of complexity in a client facing environment. The International Onboarding Specialist (IOS) will have global responsibility for the international onboarding for Commercial Banking clients. Helping our clients expand their business into international markets is a strategic opportunity for Commercial Banking and the initial onboarding experience sets the tone. The IOS will work directly with the client and the coverage team to determine the best approach to onboard the client’s business to the CB products and services, including completion of our Due Diligence process.
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.6 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. JPMorgan Chase & Co.is committed to providing a comprehensive set of benefits choices to meet different employee needs and lifestyles, which include choices such as Flexible Work Arrangements with periodic work from home and non-standard business hours, fully paid parental leave time, health care insurance and retirement benefits.
Commercial Banking (CB) serves more than 30,000 clients, including corporations, municipalities, financial institutions, and not-for-profit entities with annual revenues generally ranging from $20 million to $2 billion. The Firm's broad platform positions CB to deliver extensive product capabilities - lending, treasury services, investment banking, and asset management - to meet our clients' domestic and international financial needs. Commercial Banking Client Onboarding (CBCO) is responsible for driving and coordinating all aspects of client onboarding experience, which includes account opening, set-up of cash management products and services along with supporting client coverage teams in the fulfilment of AML/KYC requirements.
Core Responsibilities:
- Client facing, single point of contact responsible for the end to end client experience and satisfaction during the international onboarding process, for global and complex requests
- Responsible for multi-entity, multi-jurisdiction client onboardings and product & service implementations
- Collaboration with the client and coverage team to develop and execute an implementation plan, establishing clear expectations and providing transparency of timelines using project management principles and practices
- Manage and coordinate client and internal partner communication and status updates
- Support Sales partners and the sales process with RFP responses, client presentations and in person client visits
- Utilize creative problem solving and solid decision making abilities
- Adherence to policy and procedures, and international and domestic regulatory requirements
- Manage onboarding activities via phone, telepresence, email and in person with external clients and internal business partners
- Own and drive identification, transparency, escalation, and resolution of risks and issues to closure
- Liaise with local Compliance, Legal, and Product where required
- Provide Subject Matter Expertise for international regulatory requirements, products & services, documentation and Regional/Country KYC requirements
- Collaborate on strategic business initiatives as a Subject Matter Expert or Project Manager
Required Qualifications:
- Minimum of +5 ears of relevant business experience, including and ideally client facing roles
- BA/BS Degree
- Proven capability of applying project management methodology to develop an implementation plan and execute deliverables
- Ability to soundly execute quantitative and qualitative analysis, draw salient conclusions and present information in a concise and effective manner
- Strong organizational skills both personally and across the working team to meet deadlines in a fast paced environment (time management and attention to detail)
- Strong interactive personal and communication skills and ability to influence others for positive results
- Excellent English written & verbal communication ability
- Excellent Spanish written & verbal communication ability
- Experienced problem solver and critical thinker
- Ability to take ownership, manage through conflict and mobilize internal resources
- Adaptable to a changing, dynamic work environment
Preferred Qualifications:
- Experience with international KYC/regulatory requirements
- Global Cash Management
- International work experience
- Industry certifications (CAMs, PMP, CTP)
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.
ABOUT THE TEAM
Commercial Banking is focused on helping our clients succeed and making a positive difference in our communities. We provide credit and financing, treasury and payment services, international banking and real estate services to clients including corporations, municipalities, institutions, real estate investors and owners, and nonprofit organizations.JOB DESCRIPTION
Do you have experience analyzing relationship review cases and identifying escalations within the Financial Crime space and are looking for your next career opportunity ?
Financial Crime Escalation Specialist
As a Financial Crime Escalation Specialist in our Financial Crime team, you will be responsible for the timely review of Chase UK Banking customers who have been escalated into the team for a relationship review due to financial crime concerns or negative media association.
An important facet of this role, you will be managing internal stakeholder relationships both with peers and senior leadership, this will include providing candid feedback to colleagues on their escalations.
Job Responsibilities
- Critically analyse relationship review cases raised by internal stakeholders in order to identify if they can be decisioned or require escalation to the Line of Business Committee
- Assessment of information collated from various sources and provide a clear and articulate summary recommendation to the Team Lead on the outcome of the review
- Preparation of Escalation Committee presentations with clear and concise narratives tailored to senior audiences
- Assist with change management for by sharing process improvements and best practice amongst the team and manage the end-to-end process of the relationship review journey to ensure we comply with SLAs
- Being a key contact for the business and conducting outreach if the information provided by the business is lacking key information and develop strong partnerships with key stakeholders, proactively build and maintain relationships across the firm
- Providing candid feedback to the business to ensure that the follow up actions are worked within a reasonable timeframe
- Attending frequent knowledge sharing and calibration calls with other areas of Chase UK to ensure that the customer journey is progressing within SLA
Required qualifications, capabilities, and skills
- Extensive experience working within KYC within Financial Service or Banking
- Previous experience in a KYC role or role that requires research, problem solving skills and critical thinking as well as an understanding of KYC/AML risks and red flags.
- Excellent communication skills with strong stakeholder management and experienced in managing upward and a proven ability to identify, analyse, plan, prioritise and solve problems by providing solutions with the ability to drive change
- Be comfortable with ambiguity, resilient with a growth mind-set and an exceptional attention to detail
- Be a multitasker with the ability to prioritise – you can connect and maintain engagement with stakeholders, whilst researching and resolving issues
- Strong time management skills while working under pressure to fixed deadline and demonstrate an independent decision-making ability, and strong analytical skills in order to draft, clear and concise reports
Desired qualifications, capabilities, and skills
- Experience of working within a digital bank and Microsoft Office
#ICBCareer #ChaseUKCustomerServices
ABOUT USJ.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.
ABOUT THE TEAM
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.
