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Introducing the Finance Systems Team
We are creating a new team, under Group FP&A, to manage in life finance systems. This includes the finance systems roadmap, change, and incident management. Working in partnership with their Digital colleagues, and understanding the requirements of finance across Group, this team will drive forward our finance systems evolution.

The new finance systems team will take on the baton follow the excellent work from the MFB team in delivery of SAP, moving from transformational change, to in life management.
We are looking to create a team of enthusiastic finance systems leaders. If you have the experience and passion to join the team, we would love to hear from you.

The role of Finance Systems Risk & Incident Manager is a newly created position. Following implementation of SAP phase 1 and the imminent implementation of phase 2, we are putting a new team in place between our technical and business users to help resolve system incidents. The role will include leading activities such as SAP issue management & escalation, stakeholder communication on systems issues, causal analysis and change recommendations. Developing effective relationships with finance users and technical specialists will be critical to the role.

Our overall goal is to ensure that we have on-time, correct and accurate financial reporting to enable the business to make key commercial decisions.

Key responsibilities

• Overall Finance incident management for SAP including status reporting, management of highly significant incidents and stakeholder communication
• Performance of causal analysis on incidents and providing recommendation for resolution including sponsoring key change requests and working with GPOs to provide end to end solutions
• Risk Management: Management of system risk reporting process including meeting with key stakeholders to assess, document, report and propose mitigations for key risks.
• With the Digital team and key finance stakeholders, define incident SLAs for resolution and escalation
• Leading a team of two to manage incidents including:

o triage incoming system tickets; perform root cause analysis and ensure that tickets are assigned to the right technical queue
o Track/review open tickets ensuring that resolution is provided within agreed SLA’s
o Ensure long term solutions are developed to fix recurring issues
o Lead conversations between technical and non-technical teams to resolve the issues
o Ensure communications to end users on systems issues are timely and informative

• Provide an initial contact point within finance SAP support
• Ensure proper release management process is followed e.g. BAU, sign offs, communication to teams/users etc

Key skills required

• Management experience – leadership of two business analysts to deliver the functional objectives
• Good communication and stakeholder management skills – this is a client facing role, you need to be comfortable talking to technical and non-technical people and have the ability to have difficult conversations
• General finance experience – you will be working with finance teams, to be effective you will need to understand month end reporting processes and general finance reporting procedures
• Reporting finance system knowledge – to perform root cause analysis you need to understand how data gets into and processed by finance systems, how systems interact with each other and how finance reports are produced
• Process design – this is a newly created role, some processes will need to be created, others will need to be re-designed
• Understanding of Digital change methodologies
• ERP exposure – SAP is our new ERP system, it would be of advantage if you have SAP experience or other relevant ERP experience

Benefits

• 25 days annual leave (plus bank holidays)
• Up to 15% on target bonus
• Cash / Car allowance
• Pension scheme
• Private Medical cover
• Share save scheme
• 50% off BT and EE mobile pay monthly or SIM only plans
• Exclusive colleague discounts on our latest and greatest BT broadband packages, including BT Sport and the NOW Entertainment membership, NOW Sport, Cinema and Kids.

We value different perspectives, skills and experiences. Diversity makes sense for us, our customers and our ambitions. We’re creating an inclusive working culture where people from all backgrounds can succeed. That’s why we welcome applications from all parts of the community.