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Finance Assistant

Kirkstall Forge, Leeds

Hybrid Working– Tuesday/ Wednesday in Office

Full time (37.5hrs pw)

Up to £27K (dependent on experience) + Excellent Benefits

We consider all types of flexibility, including locations, hours and working patterns.

We make health happen

Working in our UK support functions you’ll play a key part in helping our customer facing colleagues deliver exceptional standards of customer service and patient care. No matter your role, you’ll have an opportunity to do work that matters. Making a difference to the lives of our customers each and every day.

In this role, the Finance Assistant will manage and maintain a dedicated portfolio of Care Homes Sales Ledger accounts, ensure effective credit control and reconciliation, so that monies are collected in a timely manner and that appropriate steps are initiated following non-payment of care fees. They will undertake central billing on a timely basis and in-line with underlying contract, working with the Public Funder Team and homes to address any anomalies.

You’ll help us make health happen by:

• Action appropriately all correspondence (including e-mails, telephone enquiries, faxes, letters) from customers/internal Bupa departments regarding credit control queries, and any additional ad-hoc duties that may be required to support the credit control function.
• To continuously provide a high standard of service and administration to all internal and external customers including adding comprehensive notes onto the billing system.
• To be available to take internal and external telephone queries from customers and all areas of the business, dealing with any requests in a timely manner, managing the customers’ expectations and also dealing with any system/billing queries.
• To take responsibility for the debt position on a portfolio of customers, liaise closely with the care home administrators, Senior Financial Administrators and regional teams in relevant support areas that are responsible for that same portfolio. Maintain effective working relationships, continuously provide a high standard of service and administration.
• Adopt a focussed chasing approach of overdue accounts by telephone, letter, and email.

Key Skills needed for this role:

• Must have a sound educational background.
• Intermediate PC skills including Teams, Excel, Word, and Outlook. Excellent Customer service skills, including communication.
• Strong numerical skills, with a financial background and experience of account reconciliation
• Experience of customer billing in line with agreed contacts.
• Previous experience within a Credit Control environment, with a proven track record of knowledge and accuracy and/or clear planned development into this role is preferred but not essential.

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social, and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

• 25 days holiday, increasing through length of service, with option to buy or sell
• Bupa health insurance as a benefit in kind
• An enhanced pension plan and life insurance
• Annual performance-based bonus - Staff Bonus Scheme
• Onsite gyms or local discounts where no onsite gym available
• Various other benefits and online discounts

Bupa

We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences.

As a Disability Confident employer, we offer a guaranteed interview for every disabled applicant who meets the minimum criteria for the job. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

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