Finance Agent (Turkish Speaking) London, England
Job description
About us
Perform CS believes in the power of technology to reduce the complexity in our jobs and make work, work better for you.
We transform old, manual ways of working into efficient and fast modern digital workflows, where employees and customers get what they need, when they need it — fast, simple, easy!
Customer service is one of the most important areas within an organisation, and yet it is often an area where resources are extremely limited. At Perform CS, we believe customer interaction is of the utter-most importance. After all, this is where your customers give you invaluable feedback about your business, products, services and where the true lasting impression is made. So why leave that impression to chance and let our elite team of customer service agents help grow your brand, your reputation and your business.
Position: Finance Agent (Turkish Speaking)
Job Type: Full-Time
Summary of Responsibilities
· Working closely with other departments to handle customer queries.
· Providing the best possible services and solutions to the customers (via Backoffice and emails)
· Communicating effectively and efficiently with colleagues to ensure delivery of
business objectives and targets.
· Working 24/7 shift pattern.
· Meeting personal/ finance t team targets.
· Handling customer withdrawals, providing appropriate solutions and alternatives within the time limits; following up to ensure resolution.
· Keeping records of customer interactions, processing customer accounts and filing document.
· Following communication procedures, guidelines and policies.
· Identifying and assessing customers’ needs to achieve satisfaction.
· Excellent written and verbal communication skills
Person Specification
· Native-level Turkish speaker (verbal and written) + B2 level English skills
· Strong passion and interest in the gaming industry
· Ability to work assigned shift, hours and location (including nights and weekends)
· Data driven and analytical mindset
· Excellent communication skills
· Customer oriented
· Advanced skills in Microsoft Tools (Excel, Word, PowerPoint)
· Ability to work under pressure
· Self-Motivated
· Team player
What you will receive:
· Competitive package.
· Other perks TBC.
Salary:
· £22 – 24k PA
· Bonus Scheme
Job Types: Full-time, Permanent
Salary: £22,000.00 per year
Benefits:
- Casual dress
- Company pension
- On-site parking
- Sick pay
- Work from home
Flexible Language Requirement:
- English not required
Schedule:
- 8 hour shift
- Day shift
- Night shift
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- London: reliably commute or plan to relocate before starting work (required)
Work Location: Hybrid remote in London
