Finance Administrators – Client Welfare Services (2 Posts) Walsall, England
Job description
Finance Administrators – Client Welfare Services (2 posts) - Ref: SS03523
Salary G5: £23,194 - £26,845 per annum.
Contract: Full Time/Permanent posts.
As a member of the Client Welfare Services Team within Financial Administration & Support Services, you will be responsible for delivering effective business processes and liaising with other partners and stakeholders in the delivery of services.
We are seeking two Administrators to work within our Client Welfare Services Team within Financial Administration & Support Services.
Working at the Council enables you to be part of an organisation which is proud to deliver high quality customer focused services. Continuous improvement is also vital in Client Welfare Services, and we challenge ourselves to improve our services that make a real difference to people’s lives.
About you:
You will be responsible for providing an efficient and effective Client Welfare service to meet the aims, objectives and needs of Financial Administration and the wider organisation.
You will be required to carry out the following duties:
- The delivery of financial administration support functions for appointee and deputy clients who fall within the Adult Social Care Directorate. This will include the payment of adult social care provider invoices and other liabilities including timely payment of personal monies. The role will involve accurate validating, processing, and recording of financial transactions within the social care client record system.
- Responsibility for receipt of Department of Works and Pensions (DWP) monies and completing DWP applications for receipt of benefits. A good understanding of the welfare and benefits system is essential for this role.
- This is a customer facing role and as such you will be expected to communicate verbally and deal effectively with enquiries from all sources, taking appropriate action to resolve queries where necessary and preparing correspondence as appropriate.
To be successful, you will need to have experience of working in a financial administration environment, together with possession of or willing to study GCSE business or an office qualification at pass or higher or equivalent experience gained at appropriate level. Please see the Job Description and Employee Specification for full details of the main activities and the abilities required to perform those activities.
This post is covered by the Government’s Code of Practice on the English Language Fluency Duty for public sector workers. The post holder will be required to communicate verbally with customers and provide advice and/or information in accurate spoken English.
The closing date for applications is 25th September 2023.
