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Job description

OnSite Geeks is looking for a dependable on-site IT Field Service Technician to join our growing team to provide excellent service to our customers’ clients across the Vancouver Lower Mainland Area.

Responsibilities and Duties

• Perform basic to intermediate or advanced hardware break-fix services on PCs, laptops, network printers, and servers, etc.
• Perform basic to intermediate or advanced IMAC (installs, moves, add, changes) services: hardware roll-outs, refreshes, and other hardware deployment related activities on PCs, laptops, printers, POS devices, etc.
• Handle software installation/support/upgrades.
• Perform basic to intermediate or advanced desk side support services installing and troubleshooting hardware, software, and network related issues.
• Perform basic LAN and internetworking related activities.
• Perform warranty service calls both commercial and residential clients. OnSite Geeks will get you certified at no charge if you are the right candidate after the probation period of 3 months
• Perform other types of service calls from our Dispatch/Scheduler as required
• Lead projects and train resources. Work closely with the Operations team to maximize utility and complete calls or projects as required.
• Certify/upgrade skill set as required when new customers or technology is introduced.
• A lot of traveling is involved in this kind of work

Qualifications and Skills

• Have strong internetworking and troubleshooting skills.
• Have good communications skills
• It is an asset if you have A+ certification & at least one certification from either Cisco or Microsoft.
• May have other vendor certifications from OEMs (Dell, Toshiba, Lenovo, HP).
• Must be a self-starter and have the ability to manage multiple tasks.
• Must have a valid driver’s license and access to a reliable vehicle at all times.
• Must have a troubleshooting mindset
• Must have a smartphone.
• Must be able to pass a criminal background check
• Strong PC repair experience.
• Must have your own IT took kit and laptop.
• Must have exceptional customer service skills.
• Ability to work independently or as part of a team.
• Ability to complete tasks effectively with minimal supervision.
• Must be available to work flexible work schedules.
• Must have a minimum of a High School Diploma

What skills and qualities are we looking for?

• Promote sales to existing clients.
• Assess client's needs and resources and recommend the appropriate goods or services.
• Estimate costs of installing and maintaining equipment or service.
• Consult with clients after sale to provide ongoing support.
• Resolve product and service-related problems.
• Strong communication and interpersonal skills.
• Outgoing, positive personality.
• Quick learner and comfortable with technology.
• Easily adaptable to an ever changing, fast paced environment.

Technical Qualification (Must Have)

CompTIA A+ or equivalent

CompTIA Network+ or equivalent

Salary: $20.00-$25.00 per hour

Benefits:

• Dental care
• Extended health care
• Vision care

Schedule:

• Monday to Friday
• Weekend availability

Supplemental pay types:

• Overtime pay

Work Location: On the road

Expected start date: 2023-03-01