field technician

field technician Dartmouth

Framewerx Inc
Full Time Dartmouth 60000 - 40000 CAD ANNUAL Today
Job description

Framewerx is currently hiring a talented IT Field Services Technician professional in Nova Scotia to join our team based out of Alberta. The role of IT Field Service Technician works at the front lines of the service department. The successful candidates will be part of a pod of technicians with a senior technician to help guide and direct work for our clients.

Description

Must be able to provide on-site support in Nova Scotia, first response client service to client sites as required or under direction of senior staff.

Answer telephones and respond to email support requests.

Assess the service needs of clients and prioritize within your pod to resolve

Responsible for end user support

Data entry, daily recording of issues, and accurate tracking of time and assets

Qualifications

  • Associate or bachelor’s degree in related study [TN1]
  • Previous IT Experience an asset
  • Functional knowledge of ticketing system scheduling preferred
  • Kaseya BMS experience preferred
  • Class 5 Drivers license and reliable vehicle
  • Ability to travel within Canada and the USA
  • Full vaccination status, able to meet client and travel requirements for entry as a condition of employment
  • Excellent customer service and problem-solving skills
  • Superior organizational skills, proven ability to prioritize and meet deadlines
  • Excellent verbal, written and interpersonal communication skills
  • Excellent critical thinking and problem-solving skills

Expectations

  • Willing to learn, hard-working, team player, flexible to changing requirements
  • Committed to customer service and excellence
  • Continuous learning and collaborative mindset, knowledge sharing
  • Able to adapt to changing work environments and work requirements

Job Types: Full-time, Permanent

Salary: $40,000.00-$60,000.00 per year

Benefits:

  • Dental care
  • Disability insurance
  • Extended health care
  • Life insurance
  • Paid time off
  • RRSP match
  • Vision care

Flexible Language Requirement:

  • French not required

Schedule:

  • 8 hour shift
  • Monday to Friday

Supplemental pay types:

  • Bonus pay

Experience:

  • IT Service Technician: 2 years (preferred)

Work Location: Hybrid remote in Dartmouth, NS

Expected start date: 2023-06-12

field technician
Framewerx Inc

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