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Job description

Essential Job Functions

• Provides on-site field support to customers including installation, and servicing and repairing of systems and equipment.
• Answers customer questions and resolves issues. Refers other issues/questions to appropriate personnel/service area/manager for follow up, testing and troubleshooting.
• Assists in instructing customers in the operation and maintenance of systems/equipment.
• Assists in applying engineering principles and practices as they relate to system design, process flow and/or discrete modeling.
• Performs testing of the final product and works with the client's engineers to assure that the product performs as planned.

Basic Qualifications

• High school diploma or G.E.D.
• Two or more years of field support experience
• Experience working with the company's hardware, software and equipment products.
• Experience working with customer technology and support requirements.
• Experience working with process and/or system design concepts.
• Experience working with appropriate programming languages, operating systems and software.

Other Qualifications

• Interpersonal skills to work with customers and other unit personnel.
• Analytical and problem-solving skills.
• Communication skills
• Time management and organizational skills
• Ability to resolve non-complex hardware and equipment problems.

Work Environment

• Office environment
• May require weekend work.
• May require shift work.

Job Type: Full-time

Pay: $44,700.00 - $67,100.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

Supplemental pay types:

• Signing bonus

Ability to commute/relocate:

• San Francisco, CA 94105: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person

Apply Here

About DXC Technology

CEO: Mike Salvino
Revenue: $10+ billion (USD)
Size: 10000+ Employees
Type: Company - Public
Website: www.dxc.com
Year Founded: 2017