customer relations Remote
Job description
Our Company
Native Campervans is an entrepreneurial, growing company focusing on what we believe is the best sector in the outdoor industry: Campervans! With offices in Denver, CO, Salt Lake City, UT, and Las Vegas, NV we are conveniently located around some of the most beautiful parks, landscapes, and stretches of highway in the world.
Our fleet of custom-built Campervans are some of the best on the road. Built specifically with our customers in mind, we spared no detail or expense to ensure our renters have an unforgettable experience traversing through the Western United States & Canada at their leisure. Each van comes stocked with insanely comfortable beds, bedding, cookware, and camping supplies so one can hit the road immediately.
Our team is dedicated to providing each customer an extraordinary experience. You’ll thrive at this company if you are highly energetic, intuitive, passionate about customer experience, and have a love for Campervans and the outdoors.
Job Description
The part-time Customer Experience Specialist will be a vital member of the team responsible for all inbound & outbound communication with our customer base. In this position, you will be supported by our headquarters in Denver, CO while overseeing the entire rental lifecycle amongst our 3 offices. In this role, you are the face/voice of Native Campervans.
The job picks up tremendously in our peak season (April thru Oct) and it’s not uncommon to work long days, weekends, and holidays.
If you have a love for Campervans and are looking to work for a start-up company within the outdoor industry that has notable career advancement, this might be the perfect job for you.
Responsibilities
- Handle Customer-Facing communication across all channels
- Executes the daily operations of the Customer Experience Department
Handle Customer-Facing Communication across all Channels
- Handling phone calls, emails, texts, webchat, and other customer inquiries using our Internal Tools.
- Assist customers while on their trips. Work with them if any issues and questions arise and handle complaints promptly and professionally according to the CX Departments' expectations and guidelines.
- Assist in Roadside Assistance Calls in accordance with Native's processes
- Being a resource for individuals looking to book their trip with itinerary planning, camping spots, and not-to-miss sights.
Execute the Responsibilities of the Customer Experience Department
- Allocating customer bookings via all channels (ie. Online, Phone, 3rd Party Sites etc.)
- Perform and Execute Daily Department Checklist Items
- Updating Bookings, Customer-related and vehicle-specific information in Booking Software
- Work and communicate with Operations Managers on Booking-specific issues
- Assist in the coordination, scheduling, and communication of customer pick-ups & drop-offs utilizing our internal tools.
Requirements
- Positive, engaging attitude
- Must be able to work weekends, & holidays
- Self-starter. Demonstrates ability to work independently in high-stress situations
- Impeccable customer service skills – phone, email, and text
Qualifications
- Associates or Bachelor’s Degree preferred
- 1-3 years’ experience in a Customer Service role
- Outdoor Industry experience desired
- Guide, Resorts, Retail specific outdoor position, etc.
- Strong Computer Skills – Excel, Outlook, Word
- Ability to lift 50 lbs.
- Passion for travel, adventure and the general outdoors
Details
- Fully remote work available
- Part-Time position, 20 hrs/week with opportunity for more based on demand needs
- 2 x 10 Hour Weekday Shifts (exact dates TBD)
- 7 am - 5 pm MST
- Compensation: $20/hour
Perks
- Free use of vans for up to 2 days (when available) for your own vanlife adventure. It is critical our team experiences our product.
- 5 Days of PTO
- Phone bill subsidization.
- Being a part of a rapidly growing outdoor company with opportunities for career advancement.
- Partnership opportunities/perks/deals through relationships with other startups and outdoor adventure companies.
Job Types: Part-time, Contract
Pay: $18.00 - $20.00 per hour
Benefits:
- 401(k)
- Flexible schedule
- Paid time off
- Work from home
Experience level:
- 2 years
Shift:
- Day shift
Weekly day range:
- Monday to Friday
- Rotating weekends
Work setting:
- Remote
Work Location: Remote
