Field Support Engineer - MED Cambridge, East of England, England
ZEISS Group
Full Time
Cambridge, East of England, England
24145 - 31901 GBP ANNUAL Today
Job description
Principal Purpose
To provide technical services and support to customers and colleagues regarding ZEISS products and solutions. Capable of diagnosing and resolving complex technical issues, whilst being focussed on and fulfilling the customer’s requirements and expectations.
Principal Elements of the Field Service Engineer Role
- Repairing, installing, and servicing ZEISS medical technology equipment and software solutions
- Accurately diagnosing and resolving technical issues relating to ZEISS equipment and software applications
- Competence in delivering remote service to diagnose or repair
- Accurately diagnosing and resolving technical issues relating to IT networks, servers,
- cloud based technologies and solutions
- Providing technical support to colleagues and customers
- Supporting product / solution lifecycle management from site survey through to decommissioning
- Product and software modifications, updates, FCA’s etc
- Through training and experience gained, develop an understanding and knowledge of products and solution to an advanced level
- Able to travel and stay away, to ensure works are carried out in the most efficient way
- Communicate effectively with 2nd level support to ensure issues are reported effectively and resolved quickly, sharing knowledge with 2nd level and local engineers
- Manage appropriate car boot stock effectively, to help reduce Mean Time to Repair (MTTR) and First Time Fix Rate (FTFR)
- Effective communication at all levels, high level customer engagement to help manage customer expectations and promote service offerings
- Be a ZEISS brand ambassador
- Focussed on and help to achieve continual improvements in key service performance indicators – MTTR, FTFR, Utilisation, Contract Coverage Rate, Service Revenue and Profitability
Location
Based from home
Performance Measures
Quarterly reviews with regional service manager along with annual appraisals
HNC
HND
Degree educated in a relevant technical subject - desired
ZEISS Group
www.zeiss.de
Oberkochen, Germany
Dr. Karl Lamprecht
$5 to $10 billion (USD)
10000+ Employees
Company - Private
Electronics Manufacturing
1846
